Veterans United has taken great care of me through the years. Kelsey is great.
This last time was not at all a Streamline.Refinance. it took six or seven weeks instead of the usual two or three with no explanation. We kept having to esign documents that had inaccurate numbers for absolutely no reason. This type of transaction should not have cost me over $11K. I was very disappointed this time but will give them another chance in the future because of the past treatment, and they also have taken great care of my daughter, who is in the coast.Guard. Definitely recommend.
Response from Veterans United
Hey Michael,
I really appreciate you sharing your experience and for trusting us over the years. I’m so glad to hear that Kelsey has taken great care of you and your family, but I’m sorry that this most recent refinance didn’t meet the expectations set by your past experiences. I can understand how disappointing it must have been to see inaccurate documents and unexpected costs along the way.
We want every refinance to be as smooth and transparent as possible, and your feedback helps us see where we can do better to make sure that happens. I’m grateful that you’re willing to give us another chance, and we’d really like to review what happened here to provide some clarity. My Client Advocate team would be glad to connect with you at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Absolutely best people to ever work with. They've gotten my original hone loan and now a refinance. I couldn't have given any recommendations to become better than they already are.
Bobby and the team were outstanding from start to finish! They were a message or phone call away for any questions or concerns I had along the way. The whole team was kind and considerate and went above and beyond to meet my needs. I could not be more pleased with my experience! I used Veterans United to buy my first home and again for this refinance and I have no regrets for either. Thank you Bobby and the rest of the team for helping me get here!
Travis Ward kept his promise and did a follow up to ensure I was aware of the lower rates and that he could assist with the process. Working with Travis Ward and Dika M. made the process seamless. I was informed every step of the process and they answered all questions promptly.
Very easy process and wonderful team to help you and answer any questions.
Excellent customer service during and after the process every time.
I had good communication with the loan officer and he was very helpful throughout the loan process.
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Heidi and Bryan were absolutely amazing to work with! They went above and beyond to make the entire experience smooth and stress-free. They kept me updated every step of the way, so I never felt out of the loop. Anytime I had a question, they responded quickly with clear and helpful answers. Their professionalism, knowledge, and genuine care made the process so much easier. I can't thank them enough and would highly recommend them to anyone.
Jeff did an amazing job! Great customer service overall
This is my second time refinancing with Veterans United. It was just as quick and easy this time around. Ashlyn ensured I was informed as everything progressed. I appreciate that greatly.
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