Veterans United provided the best mortgage experience I have ever had, and I have purchased six homes to date. Veterans United made the process clear and guided me thru each step of the way. I strongly recommend Veterans United to any veteran seeking to use their benefits.
I thought everyone was beyond helpful going out of their way to help us. I truly thank all of my loan team. My only improvement was there was a little confusion when getting documents sent between me, the realtor, and the va. However thats to be expected we are all in different states different time zones we adapted to it.
Josh, Tyler and Abby were my team. Josh solid 8/10 sometimes hard to get ahold of but otherwise very knowledgeable and very professional. Tyler and Abby were the main problems -42/10 terrible terrible experience with them. Tyler couldn't find the address and put in no effort to find it. ALL of the research, digging and fact finding had to be done by the customer (me) just so we would close. Abby is a glorified cheerleader. She offered no help, screamed into the phone like it's cheer practice and didn't provide any insightful or meaningful input into the loan process AT ALL. Those 2 made the home buying process so stressful i almost went with another lender. Overall the only reason why we closed early was because I had to be a thorn in Veterans United side otherwise we would have not closed at all. I would recommend a different team or a different lender.
Response from Veterans United
Hey Michael,
Thank you for taking the time to share detailed feedback about your experience. I appreciate you recognizing Josh’s knowledge and professionalism, even while noting areas where communication could have been better.
I am very sorry to hear how stressful the process felt overall, particularly regarding communication and support during key moments. Buying a home should not leave you feeling like you had to carry the process on your own to get to the finish line. That is not the experience we aim to provide.
Your comments about responsiveness, coordination, and the level of guidance you received are important. I would value the opportunity to review your file and better understand what happened, including where expectations may not have been met.
If you are open to speaking further, please contact me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we typically respond the next business day to messages received after hours.
Thank you again for your candid feedback.
Sincerely,
Claire S., Client Relations Manager
Steve Brockman's team was amazing
Everyone was very helpful and quick with answering any questions I had.
Very great people to work wirh
Our home buying experience with Veterans United was a very positive one.
Everyone I worked with was great! The team made me feel like getting me this home was more than just their job. I am glad that I had the opportunity to work with the Veterans United team and had some great conversations along the way!
Jeffery Howard and Andrea Rice were outstanding keeping us up to date and helping us follow through with all the things. We will definitely refer any friends and family to use veterans united in any future home buying endeavors!
Thank you, VU! It has been a long road, but we have landed where we want to be at the exact perfect time. What a great transition. We are so happy!
We are living the dream!
Ryan Sherman and his team were absolutely fabulous. They were there for us from day one. Quick to respond and always answered by questions no matter how big or small they were. I would definitely recommend Veterans United to anyone looking to purchase a home. Our buying experience was seamless!!!!!
Thank you from the bottom of our hearts, your the best!!!
Veterans united made it unbelievably easy to purchase a house
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Aaron and his team were excellent. I cannot say enough good things about the support they provided as we got through the home buying process.
Justin Menard my loan officer was above excellence. He was always available, on top of things, knowledgeable and very supportive. He treated me not only as a customer but as a friend and a brother. Absolute great experience with him. Other aspects outside of him such as realtor dropping the ball on issues was another story and that relationship which I discussed with Justin feel very short of being satisfactory. VETERANS UNITED AND JUSTIN were 110 percent to include all members of Justin's team. Thank you Justin and veterans united.
Extremely knowledgeable team!!
