For my 1st home refinance, this was a NIGHTMARE!!! And I'm not the Veteran, My Husband is. The added stress from this what should have been a slam dunk REFINANCE, UNACCEPTABLE for OUR VETERANS!!! From confusing phone calls, texts, submitting same documents more the 3 times, lied to about closing dates, even at closing the paperwork wasn't accurate! Get your shit together! Very DISAPPOINTED! Especially because of the name they use!!!
Response from Veterans United
Hi Thomas,
I’m really sorry to hear how stressful and frustrating this refinance experience was for you and your family. What should have been a straightforward process clearly fell short, and I understand how repeated document requests, unclear communication, and inaccurate timelines would be incredibly upsetting.
I also hear how important this is given your family’s connection to a Veteran. That trust means a lot, and I’m sorry we didn’t live up to it here.
I’d truly like the opportunity to look into what happened and better understand where things broke down, especially around communication and closing expectations. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Great group that assisted through the entire process. Responsive and excellent customer service.
So easy and step by step. Nothing hidden. The hardest part is the underwriter. Still not bad at all. Great company to deal with.
Veterans United Home Loans has been the best agency we have ever worked with! They take pride in helping Vets through the loan process and it shows. We truly enjoyed working with Molly and her team. Very highly recommend them!
Let me say I have bought 3 houses and refinanced about 5 times in my lifetime, all but one VA loans. This has been the most pleasant experience out of all of them. Juliana and Kurt were both open and prompt with telling me what to expect and where we were in the process. The process did take a little longer than I am used to but there was a change in VA requirements that caused it and not my loan team. I would definitely use them again and recommend them to friends.
Great service for Veterans
Richmond Por was also a pleasure to work with!
GREAT experience!
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Couldn’t be more happy with the Veterans United team. The wooden flag as a gift at the end was a cherry on the top. I would recommend to anyone I know going through the loan process. Thanks Veterans United.
