Working with Veterans United was an excellent experience from start to finish. They are knowledgeable, professional, and truly understand the unique needs for veterans using the VA home loan guarantee. They made the process smooth and kept me informed every step of the way. Bennett and his team were always there to answer my questions. I highly recommend them to any veteran looking for a trustworthy and dependable lender!
I love my team great work everyone!!! My wife and I love our new home!!! Thank you all!!
I won't work with anyone else.
The entire team was very helpful, friendly, and professional.
The whole Veterans United team was the best. I will always go through Veterans United before anywhere else.
Colin and his team made our first home buying experience as easy and stress-free as possible. They were always very quick to respond to us with any questions we had
The buying process is smooth and simple. Biggest issues that arise are not from VU at all, but the requirements made for home buying. Still not a big issue if the seller is willing to work with the Veteran buyer. My biggest complaint is the phone system itself. Getting to a rep is hard enough, but it does seem that there is an issue with coherence across the board for the techs. It took almost a full year of working with at least 12 different people to get my mortgage back on track from missing one payment and cost hundreds of dollars in fees that I was mandated to pay, which should not have fallen on me as I did my best to work with the program but it was never followed through with.
Response from Veterans United
Hi Richard,
I appreciate you sharing both sides of your experience. It’s encouraging to hear the buying process felt smooth overall, and I’m grateful you pointed that out. At the same time, what you described afterward sounds incredibly frustrating.
Trying to get your mortgage back on track after one missed payment should not feel like a year-long uphill battle. Speaking with multiple representatives, struggling to reach someone through the phone system, and feeling like follow-through did not happen would wear on anyone. I can understand how the added fees would only make that situation more upsetting.
I would really like the opportunity to review your servicing experience in detail and better understand what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours. I’d value the chance to look into this personally.
Sincerely,
Claire S., Client Relations Manager
The team was fantastic! Extremely helpful throughout the whole process that it made us smooth. I recommend using Veterans United for anyone who has or had military service.
Everyone was soooo helpful. Always got answers to our questions. So much extra help that was expected. Felt like rock star treatment.
This was out first time buying a home and everything went so smoothly and Maggie was so helpful answering all my questions right away.
The VU team made us feel comfortable and appreciated throughout the whole process - from well before we were under contract, to the day we closed, and even beyond. They were quick to respond to all of our questions, no matter the complexity and we always felt like we were their number one priority. The team was highly skilled, efficient, and empathetic - it felt like we had all been friends for years! I appreciate all the hard work VU put in to get us where we needed to be on closing day and would recommend them 1000 times over!
The whole process went phenomenal and very easy. The employees were so helpful through the whole process as well. They kept us updated frequently and answered any questions promptly.They were very kind and caring!
Stephanie and her team have been fantastic and easy to work with. They take care of everything.
