Zach has helped us multiple times and has always been professional and very knowledgeable.
Trey was quick and efficient throughout the whole loan process. He was very accessible and got us a great rate on our refi. I would definitely recommend him to all my friends.
We have been extremely impressed with everything to do with Veterans United. They were extremely friendly, courteous, and professional throughout the entire process.
Nichole and team were great to work with. The only issue that came up was accurate timelines and sometimes would not be able to get ahold of Nichole or Gregg. I would still recommend to my fellow Veterans!
Steve is great. The refinancing was painless
I am excited to be back with Veterans United, the South Hill office which is ran by Glenn Leach is as always has been outstanding in regards to customer service, if you are a veteran and looking for a company to help you Veterans United is your answer.
Mason Maddox and his team were AWESOME!!!
Worst support ever. Why ask for my social to authenticate if it doesn’t matter? Why ask for my loan number if it’s just going to not understand? It’s garbage
Response from Veterans United
Hi Taylor,
I'm really sorry your experience with our support team left you feeling this frustrated. It sounds like you were trying to get help and just ran into one roadblock after another—that's not the experience we want anyone to have, especially when you're already dealing with something as stressful as a home loan.
Verifying information like a loan number or Social is meant to protect your privacy and help us locate your file quickly, so it’s especially frustrating to hear that it didn’t actually help get you the answers you needed. I’d be upset too.
If you’re open to it, I’d like to make sure someone on our Client Advocate team takes a closer look at what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST—and we’d appreciate the chance to talk.
This is not our first time working with Sam and his crew…one word describes them…OUTSTANDING!
Great team! They respond to all question's quickly. They never made me feel like a nuisance!
Amazing team with great communication,
From the very start to moving In.
So quickly he was able to get us a new lower rate.
The loan team contacted me as soon as the rate drop was available and locked in my rate within the just about 2 days it was low. Without their help I would still be paying much great rates. Thank you Veterans United
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Annie and Cole were great. They work so hard to get us over the hurdles that came up during our refinance.
I cannot recommend Veterans United enough! Jeff and team is truly a point, fire, and forget team. Very much integrity and character driven; if they say it, it's gospel, you can stand on it. Hugely refreshing in our world today! Highest recommendation!
Very pleased with both Kelsey and Zach's attention to my loan app. Even getting thru the DD214 problem.
