I appreciate Matt Lucas and am thankful for Kelsey as well. The time and concern in assisting us was well-professional. Mr. Lucas is a valuable assist to your company.
The process takes time and patients to gain entrance to home with a KEY!
Blake and his team were wonderful made the whole process easy
Amazing to work with and got back with any questions I had.
Always a pleasure working with Kris and the team. Very helpful and always there to help me with any questions I may have. Will recommend to any friends or family who may be looking into buying a house.
When comparing my experience with veterans united with my friends who have used other home loan companies, it’s insane how different the customer service is. They truly go above and beyond the norm!
Sam and Alexis did. a great job
Great service and professional staff.
Unfortunately the purpose of my refinance was to repair problems in my home. I had to make the repairs prior to closing and only was able to do so because my son loaned me money. I was told things then told something different several times. Communication could have been better.
Response from Veterans United
Hey Craig,
I'm really sorry to hear how difficult this refinance ended up being for you. I can only imagine how stressful it must’ve felt to need those home repairs done right away—and then be told they had to be completed before closing. Having to lean on your son to make that happen speaks volumes about the pressure you were under, and it’s not something we take lightly.
It sounds like the communication throughout the process was inconsistent at best, and that’s on us. You deserved clearer guidance and fewer surprises, especially when it came to something as important as your home and your finances.
If you’re open to it, our Client Advocate team would really appreciate the opportunity to learn more about what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Outstanding!
Appreciate all the help and opportunity.
I had no idea what the process was, I had fears, uncertainties and doubts but Veterans United made the whole process seamless and enjoyable. You don’t just get a home, you get a family to assist you and lifelong home buying education. Thank you for all you do!
Halfway through my refinance process, Schandler had to take over for the previous loan officer. I was concerned that I would have to repeat a bunch of stuff to get him spun up but that was not the case at all. It felt like he was there the whole time. literally could not have been a smoother process. Very impressed with the communication between the loan officers and their communication with me. Very pleased 😁 thank you Schandler!
