I had a Great Team working with & for Me, Buying a Home has been a new experience for me, that meant I was totally unexperienced, My Team took the time to answer all questions, & guide My Daugther & I - (My Business Partner) through the entire process.
Thank You Veterans United. I Definitely Recommend VETERANS UNITED to All Veterans.
Charles A. Johnson Jr. -(Philadelphia, Penn.)
You Care, & thats what makes the difference...
The agreement that was negotiated was not honored and the loan officer Greg Heins did not return my calls after the closing. the repairs that were negotiated was not honored, in essence over $8K was short at the closing and i was not informed that the first payment was due on October first.
The house address did not have a postal mailbox to get my mail.
I had to contact the main post office, because the local post office did not store my mail,
I had to request permission to install a mailbox and request my mail to be delivered there.
I had to pay out of my pocket to get the repair that was negated prior to the closing, i need to get the balance to cover that.
Response from Veterans United
Hey Nathaniel,
I’m really sorry to hear about the frustration you’ve experienced after closing. I can understand how stressful it must have been to face unexpected repairs, confusion about your first payment date, and even challenges just getting your mail set up. That’s a lot to handle after what should have been an exciting milestone, and I’m truly sorry it’s felt so difficult.
While the VA appraisal helps confirm the property’s value, it doesn’t always address the full condition of the home or repairs that may have been negotiated between buyer and seller. Still, we should have communicated more clearly about what to expect before and after closing, and I regret that you felt left without support once things wrapped up.
We’d really like to take a closer look at your situation and the repair agreement you mentioned to see if we can provide clarity. My Client Advocate team would be glad to connect with you directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
Very easy and fast to obtain a home loan with Veterans United Home Loan! Carma and her team did a wonderful job! Kudos to all.
At first very good in the end confusion.
Response from Veterans United
Hey Mark,
I really appreciate you sharing this. I’m glad to hear things started off well, but I’m sorry to learn that the process became confusing toward the end. I can understand how frustrating that must have felt after such a strong start.
We always want communication to stay clear from beginning to end, and your feedback helps us see where we can do better to make that happen. If you’d like to talk more about your experience, my Client Advocate team would be glad to connect and listen. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
An overall simple and streamlined process. Every item was easy to find and the to-do list was great with keeping me on track.
Literally wouldn’t have my dream home with out Chris G, Ben S, and Landon B. I owe them everything.
I was told by another company that I was unable to obtain a home loan. I put in a call to Veterans United and asked them to see if they could do anything for me, and less than 3 months later I was moving into my new home! Don't mess around with anyone else, come straight to the pros and get it done!
Asli & Amy were great. They both were there to answer any questions I had, and helped navigate through the entire process.
Excellent customer service from all staff members. They were always ready to help or answer questions when needed.
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Awesome team i would recommend united Veterans to anyone looking for a home. The process was easy and they took the time to communicate with us anytime we had questions or concerns. John, kyle, Candice and Vernon get a 10 out of 10😊😊👊👍👍
I didn't think it was possible. Now I own a home. From beginning to end VU is there. Amazing!!!
Overall I am happy with how Veterans United made everything possible and stuck with us though the whole process. In the end they really went to bat for us to get all of the documents they needed in a time sensitive matter. Everyone was very transparent and respectful!
Everyone I talked to at Veterans United was incredibly helpful. I worked with Ashley, and she explained every detail, every step of the way. Any time I even felt a bit of confusion or concern, she was there to help with all of it. Buying a house is a stressful process, but I couldn't have imagined a better team to help me through it. I checked out multiple loan options, and the overall service and deal with Veterans United was just far and above the rest. They even sent a sweet house warming gift after we closed on the new house! Such a wonderful team!
