Great team, great leadership. Excellent attention to detail. Always instantly responsive to to questions and needs. I have absolutely no complaints.
Made the entire process easy and effortless! They’re great!
Proud Air Force veteran and a first-time homeowner. Thank you Veterans United for making the process of purchasing our new home easy and hassle-free. It’s never too late to purchase your first home. The team worked exceptionally well to meet the deadline for closing.
Craig and his team were awesome! Always ready to help and quick to respond. Even evening hours.
Noah Farnam and Jaclyn Shaw were amazing, along with the rest of the team I couldn’t be happier! Noah worked with me even when he was off and visiting family and treated me as if we had been longtime friends. Highly recommend working with this great team!
I would specifically point to Kelsey Riggs and Shari Wooldridge who BOTH handled my home-buying process with expertice and patience
As smooth as you could get.
What a fun journey to the finish line! Thank you Tony for all the help. I was full of questions and you always had an answer. It was a long journey but so worth the time spent. My family finally has a forever home!
Needed: A smoother and more comprehensive handoff when staff are out of the office.
A very easy process start to finish. Phil our loan officer and Jordan in underwriting were in contact on a regular basis, kept us informed and guided us through the process up until the last minute before we signed final escrow documents. We are beyond grateful for their help as we start our next chapter.
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Rachel Gruber was phenomenal and I highly recommend her. Even though our real estate, underwriting and title teams left us very frustrated, she was consistently amazing. She’s the reason I would recommend Veterans United to anyone else because I believe our experience is a rarity and that they are wanting to correct problems that arise. She’s enthusiastic and willing to correct issues after the sale which shows integrity and compassion. Truly exceptional.
Very professional, thorough, and great customer service. Easy 10/10.
Great working with Eric and his team. Eric knows his product and there wasn’t a time where if there was a question there wasn’t and answer that proved beneficial. Excellent communication, fast responses and very pleasant to work with.
This was my first time using Veterans United for a VA loan, and overall the experience was good, but not without some avoidable frustrations.What went well:
The loan team was responsive and helpful when I had questions, and they explained the VA-specific parts of the process clearly — things like how the NOV works, what the appraisal means, and what to expect as we moved through underwriting. When issues came up, they did work to correct them, and the communication itself was solid.What could have been better:
Some of the early estimates were off, and a few fees showed up later that hadn’t been included in initial disclosures. I also had to point out several items that should’ve been marked as paid. None of this is catastrophic, but it did create extra work on my end.
The biggest frustration was the appraisal being scheduled later than it should have been, which pushed closing back by a week. That delay had real impact on my timeline.Bottom line:
Veterans United ultimately got the loan approved and handled the VA process competently, but I’d recommend future borrowers stay on top of details and timelines. The team is helpful, but you’ll want to double-check the numbers and make sure everything is progressing when it should.
