Mason and his team are awesome at what they do. Professional, efficient, excellent communications and excellent results! Thank you for your service.
Professional, fast, excellent customer service, website is easy to navigate.
Always a great experience working with veterans united.
I was very happy with the service provided by Lindsey. She was professional and helped me through the entire process. I highly recommend Lindsey and the Veterans United staff for anyone considering a refinance on their home.
I really appreciate how helpful everyone is. I'm not good with computers and when I need help they're so helpful and DON'T sound angry when I really don't know what they mean. Patiently they walk me thru until I get it
Aaron was amazing and did a great job of managing my stress and questions. We went out of his way to get me answers and walked me through everything. I would definitely recommend him and Veterans United.
I can’t say enough great things about Tyson and Sarah — they made the refinancing process smooth, stress-free, and actually enjoyable! From the very first call to the final signing, their customer service was absolutely top-notch.They were incredibly knowledgeable, answered every question I had with patience and clarity, and kept me informed every step of the way. I truly felt like I was in great hands. They worked quickly and efficiently, making sure everything stayed on track and that I got the best possible outcome.If you’re thinking about refinancing your home, look no further — Tyson and Sarah are the dream team! Their professionalism, kindness, and dedication to helping their clients are unmatched. Highly recommend!
The process was amazingly streamlined and every step of the way.
Jeff and Carrie were one heck of a team. Great customer service, kind, and professional. Jeff got us a terrific interest rate and the process went pretty smoothly. Veterans United Home loans is definitely our first choice.
As a full-time student and full-time employee, my schedule is incredibly demanding. This team was incredibly understanding and accommodating throughout my refinancing process. They ensured I felt comfortable every step of the way, and any questions I had, they made sure I was informed and confident in the decisions I was making. I truly appreciate their patience, professionalism, and dedication to excellent service. Thank you!
Veterans united did a great job for both my house buying process and my refi process I would recommend them to anyone that is a veteran
Ready to see for yourself?
Experience first-hand why 368,053 homeowners give us a perfect score!
Working with Carl and his team has always been a good experience this is why it's our 2nd time working with him.
There are times that we email or text him for questions or things we don't understand throughout the loan process, Carl is always there to explain and help us understand our concerns so we are never left in the dark.
Highly recommended and will go back to Carl if need to purchase another
home.
Customer Service is above and beyond!!!!!!
While VU is a great place to start. When you do your refinance I would suggest looking into other agencies for a better rate. I felt like mine was still a little high when I refinanced with VU, and as a it was my first time refinancing I didn’t know I could look elsewhere.
Response from Veterans United
Hey Alec,
Thanks for taking the time to share your thoughts and experiences with us! I understand how frustrating it can be to feel like you missed out on a better rate, especially during your first refinance. It’s a big decision, and we always want to make sure our borrowers feel confident and informed along the way.
My team would love to hear more about your situation and help look into your experience to see if there’s anything we can do or clarify. If you’re open to chatting, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
