They were always responsive to my calls. Always reassuring us that things are on track while answering our questions with patience and knowledge.
I dealt with Stephanie,Cole and Dez and all 3 were great! I highly recommend Veterans United
We were asked to furnish documents 4 times. The whole process was abusive. We closed the loan and the next day we paid it off. We will not ever use them again.
Response from Veterans United
Hi Steven,
I’m really sorry to hear how frustrating and exhausting this process felt for you. I can understand how being asked for documents multiple times would make the experience feel stressful, especially during something as important as closing on a home loan. That’s not the kind of experience I want anyone to walk away with.
While there are times additional documentation is needed throughout underwriting, I understand that repeated requests can feel overwhelming and disappointing. I also regret that we left you feeling unsupported enough to pay off the loan immediately after closing.
I’d appreciate the opportunity to learn more about what happened and review your experience further. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages received after hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Overall the experience was positive. There were only one or two hiccups with the entire process.
Thank you to Horace and his team!! They took care of me and got me into my first home. A cute little brick in the middle of no where!
They are very helpful in all areas of home buying and in all aspects of moving long distance and the importance of coordination between selling and buying.
This was my first homebuying experience, and I couldn’t have asked for a better team than Todd and Shayna and the entire Veterans United group. From start to finish, the level of professionalism, communication, and genuine care they provided to my family and me was truly exceptional.What stood out most was the personal attention—they didn’t just guide me through the process; they invested in it. Every question was answered, every step was explained, and at no point did I feel like just another transaction.By the end of it all, I wasn’t just walking away with a home—I was walking away feeling like I had built real relationships. I’ll genuinely miss working with this team.Without question, this is one of the best teams I’ve had the pleasure of working with in any capacity.
The entire team was great. Evan, Shannon and Mandy were awesome and always quick to respond. You guys are appreciated more than you know.
They made the process super easy! They also communicated very well throughout the whole process and were on top of everything. I highly recommend!
Mike Mange and his team are AAAA++++, they are the best of the best.
Angela, Hope, and Dez were amazing! They were super professional and there every step of the way. I think buying a home can be (and is) a big task, but they make it easy and straight forward. Thank you so much for helping us and being our loan team!
Chris Robinson was amazing every step of the way.
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Cameron was very professional. Fast at responding. And very attentive to what I needed done with closing on my house. Would recommend to anybody
I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
The entire team, Samantha Graham, Annie Kauffman, Jon deal and Barno Nelson made the home buying experience a breeze. It was a pleasure to work with them. I could not have asked for a better team.
Solibel and her team were amazing! Clear and open communication. Made our home buying experience super easy and anxiety free. 11/10 would recommend them for help.
