Amazing team to work with! Would definitely recommend to others!
Chris Hill and his team were awesome! They kept me in the loop the entire time and were always happy to jump on a call. Chris treated all of my concerns with the utmost importance, even when he didn't have an immediate answer. My loan process had its fair share of bumps, but Chris and his team worked relentlessly to help me get it done so I could keep my low interest rate. It was honestly a pleasure to work with them, and I’m so happy to have my loan with people who make communication so easy. Huge thanks to the whole team—none of this would have happened without you. You guys ROCK!!!!
Very helpful
We are happy to finally be closed on our loan and to have a lower interest rate. However, the process was rough and very frustrating. Due to not being informed at the beginning of the process that we needed a certain document, it took way longer than it should have, If we had been told of the need for this form, we could have started working on locating it when everything got started and not two days before we were supposed to close the first time. Instead, it took months to locate this form and get it corrected to where we had to pay for inspections AGAIN! VU made it right in the end, but we let them know how angry we were.
Horace and Christina were great to work with even though I was hard to get ahold of at times. They were knowledgeable and quickly answered the questions I had.
I worked with Heather Carmichael and her team for a VA refinance. Heather and her team were extremely helpful and the process was very easy. I would definitely recommend them.
I'm impressed with everyone involved. You can literally apply and have all the work done with and for you, without traveling to an institution doing miles of leg work only to find out yea/nay.
Easy experience, fast attentive staff, thank you so much for everything!
Absolutely terrible experience from start to finish. I started with asking my my old officer if the current offer online was the best VU had. He said it was the best he had. I then went to comeptitors and informed him I found several with better rates. VU came back with an that only looked extremely strong at the start but got worse as the progress of my refinance went along.
Response from Veterans United
Hi Axayacatl,
Thank you for sharing this. I know you’ve already spent time talking with one of our Client Advocate managers, and I’m sorry this refinance still felt so up and down for you. When the numbers don’t feel steady, it can make the whole experience really stressful, and I hear that in your feedback.
If there’s anything that still feels unresolved or if you’d like another set of eyes on what happened as things moved along, My team is here to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We are in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time, and we’ll get back to you the next business day if you contact us after hours.
The loan team that we have specifically, Dan has been out outstanding and extremely helpful
Justin W. Is an asset to your company. A person of character. We experience above and beyond service from Justin. In regard to all not mention. The entire team at Veterans United is welcoming and customer service driven. Outstanding experience initial purchase and refinance.
Everything was seamless and Tim and his staff are so helpful and amazing !
Veterans United is truly an amazing company. They take such good care of their clients from the beginning of the home loan process and through refinance. I appreciated their patience and kindness through every phase of the process. They treat you like family and I would definitely recommend them to my other veteran friends.
The Veterans United Home Loans team was amazing! They continually keep me updated every moment throughout the process. Rob Deleeuw is amazing with his support to answering any questions.
