The whole team was awesome 👌
The easiest process ever with this team leading me through it
Kim and her team went to bat for me 100% and they will never know how much I truly appreciate them!!
Everyone of my crew members was on top of the task at hand. I'm really amazed how easy the whole crew made the loan process. Nathan, Dustin and Julia are TOP GUN. Thanks to all of you!!!!!!
Worked with us the repair our credit to insure we qualified. Then made the loan approval process ease and provided support through closing. Very happy with the support and services.
Working with Karlie Clark at Veterans United was an experience I won’t forget.There were moments during the process where I wasn’t sure, where things felt overwhelming, and I questioned whether I was making the right decisions. Through all of that, Karlie never wavered. She stood with me every step of the way steady, patient, and supportive when I needed it most.She took the time to explain everything clearly, made sure I understood my options, and never made me feel rushed or pressured. Instead, she gave me the space to think while still being right there when I needed guidance. That balance is rare.What really sets Karlie apart is how much she genuinely cares. This wasn’t just about getting a loan approved, she wanted me to feel confident and secure in the process. And because of her, I did.If you’re looking for a loan officer who will stand by you, especially during the moments you’re unsure, Karlie Clark is the one you want on your team.
Veterans United, specifically Reed and his team, were amazing! They answered any and all of my questions and worked with me to get the best possible rate, even in these economic times. I highly recommend them!
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
Response from Veterans United
Hi John,
Thank you for taking the time to share this. I’m really sorry to hear how stressful and concerning these last-minute issues were, especially with the potential risk to your closing timeline and contract. Situations involving unclear deadlines, changing numbers, and document concerns can feel overwhelming, and I understand why this raised serious concerns for you.
You should have been able to rely on clear, accurate communication throughout the process, particularly when it comes to timelines and documentation tied to VA requirements. I’m sorry for the confusion and frustration this caused.
I’d truly like the opportunity to take a closer look at your experience, including the messages and emails you mentioned, to better understand what happened and where things broke down. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Kapril and his group were AMAZING and truly took a stressful time in our life and made it 1,000 times less stressful!
Every question I had, they were quick to respond and answered with complete and open honesty.
They (the entire crew) sent me a housewarming gift once my house was purchased.
They went far above any expectations that I had.
Would definitely recommend them to anyone who is a veteran and is thinking of purchasing a home.
The entire process was well communicated and easy. They got us a great interest rate in this market and we highly recommend other veterans give them a chance!
Man, what an amazing experience. I was hesitant using veterans united because theyre this big company, but man are they the experts on these VA loans. I was shopping around for rates and they were #1 the entire time. We had a complicated loan so Ryan and his team had their work cut out for them, but they knocked it out of the park. They were responsive, knowledgeable, and always worked towards getting us to a yes. So thankful to Ryan and the veterans united team for getting us in out dream home.
Sam Carmack is the BEST Loan Officer. He’s attentive, knowledgeable, personable, and dedicated to his clients.
Noah and Zach have made this process such a joyous time for me and my family. I can’t say enough how much I appreciate their help in the whole process.
4 months 14 days later I'm Finally done with this nightmare. One unnecessary complication after another. I suspect biased service / treatment throughout the ENTIRE process. Very little useful guidance or assistance from my "team" (except for Melissa she was Awesome and did what she could to help) lackadaisical to no communication combined with days of absolutely no progress. My loan officer was out of the office for weeks on end, well aware of the closing date when he left. Reflecting it appears there was no concern or communication about handing off my file to someone that would be in the office able to give my file the attention it needed. To accept a contractual down payment while questioning rent credits from the same funds and contract is mind blowing no one can make that make sense on their best day. In short if Anyone ask me about this company my words will be "RUN AWAY fast and far as you can. There are better options I'm sure!".
Response from Veterans United
Hi Michael,
I can hear how frustrating and exhausting this process was for you. Waiting more than four months and feeling like you were dealing with one complication after another is not the kind of experience anyone expects when buying a home, and I’m truly sorry it felt this way.
Concerns about communication and progress are especially tough. You should never feel like your file isn’t getting the attention it deserves or that you’re left without clear guidance. I’m also sorry that your loan officer being out of the office added to that stress. There should always be a clear plan to ensure continuity and support, particularly when closing dates are involved.
The confusion around the down payment and rent credits sounds incredibly frustrating. If something didn’t make sense, you deserved a timely and straightforward explanation. I’m also concerned to read that you felt biased treatment at any point. That’s something I take very seriously, and I would want the opportunity to look more closely at what happened.
I do appreciate you recognizing Melissa for stepping in and doing what she could to help. I’ll be sure that feedback is shared.
If you’re willing, I would truly value the chance to review your experience in more detail. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
