Aaron was the best! Always responded in a timely manner and connected with me in a way I felt mattered. He knows how to guide you through, highly recommend!
It really was an incredible and seamless experience with lots of communication and answers for any questions that arose. Thank you again for all your hard work!
This was my third Mortgage through Veterans United Home Loans. Every time has been made so simple and easy for me even while transitioning from Active Duty to retirement, and while purchasing a home after changing jobs and moving to a different state. I will always use and recommend Veterans United Home Loans when purchasing a home with a VA loan.
This the second time that I have utilized Veterans United for my home loans and it was a wonderful experience! Kayla was with me every step of the way and kept me well informed throughout.
Everyone did a great job. Kept us informed often and everything went smooth.
USAA backed out of our loan 3 weeks before closing. Veteran United talked to us and listened to our situation and provided assurance it would all work out and we would still be able to close on time.
The people at Veterans United are Outstanding and know exactly how to make there customer feel and really know how to handle and protect the Veteran when he needs it!!
It works well, I can’t speak for every team but mine was responsive and very helpful and thoughtful. Even working 6 days a week we made it happen. Thanks all!
The whole loan team, especially my loan officer Tyson Smith, was extremely responsive, transparent, and helpful throughout the home buying process. They were also able to get us to close in time (in under a month).
My team was fast to respond and they knew what they were doing
I cant thank Randy and Zachary and Bae Ellis, for all their help during this process. This was my second house so there were some hurdles I new my wife and I would need to navigate through, but with the help of this team, it was such a enjoyable process. So if i could I would give more than a 10.
Charles was receptive and patient. He was always available to write a pre-approval letter, even during the weekend. Amazing service and professionalism. Thanks. Jason
I would recommend explaining how the bundled plan works and as the buy if they want to apply their bundled benefits towards buying down their interest rate.
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Everyone that has helped us through the process kept us up to date on everything we needed to get done and checked in with us to see how we were doing and if we needed anything! Very personable and kind throughout the entire process of buying our home! Highly recommend!
Thank you Amanda B and Allie for excellent customer service! It was a pleasure and such a smooth process. I felt supported and guided all the way.
Mason and Meredith were absolutely amazing to work. Very friendly and professional. Always available to answer my questions and assist me along the way. I will highly recommend them and Veterans United to every Vet I know!!!!!
EXCELLENT CUSTOMER SERVICE!!! Colin and the staff were there for us every inch of the way! We highly recommend them to fellow veterans!
Did not walkthrough closing, showed up unprepared and jumped through hoops to make sure title company received closing costs.
Response from Veterans United
Hi Adam,
I’m sorry your closing felt unprepared and stressful. That’s not the experience I want for you, and I’d like to look into what happened. Please reach out at 1-800-212-5200 or ClientAdvocate@vu.com
off to a slow start and lack of communication but as time went on it turned into a very positive experience.
