I can’t think of one negative thing to say.
The entire team made the process so smooth. All I had to do was show up.
My VU was on top of everything to make sure we closed on time. They were all professional and I loved how they were my personal cheerleaders rooting for me and congratulating me. I will recommend VU to all my veteran family and friends.
Excellent services, mad the entire process painless.
Sometimes it was confusing. Different people were contacting us all at once.
They made everything so easy, it was such a breeze. Not only were we impressed but so were the realtors and Escrow officer. Josh Salicco was awesome. 10/10 would recommend.
Best service by far from the initial phone conversation to the closing, the VU team was always there to support us during the process. Special thanks to Jordan S., and Jordan V. for their exceptional knowledge and expertise.
I would highly recommend doing business with Veterans United. It's clear they want the homeowner to succeed. They will expect a lot of information from you--provide that info and rest assured your loan team takes their responsibilities very seriously. My loan team, Brad Strubel and Kimmy Sanders were always there to explain every step and answered every question my wife and I had. We had many conversations during the process and all were positive, reassuring and professional. Also, the online interface was very intuitive. It was extremely easy to follow the process and meet all of my suspenses. Thank you for connecting with my Wife and I with our dreams!
Really appreciated overall how responsive the team was to me and my agent, hiw quickly documents were reviewed etc... Tammy also mentioned that she was impressed with the team from her perspective.
I experienced a smooth and seamless home financing experience with Veterans United! I couldn't be happier with the way the entire process was handled from pre qualifying to pre-approval and getting my loan through underwriting to final approval. The entire team at Veterans United was amazing!
Overall, it was a smooth and easy process. I will absolutely recommend Veteran's United.
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If your a veteran buying your home for the first time, we recommend Veterans United. They are there to help you get into a home, and make sure its affordable for you in the long run. They are very helpful, understanding and caring!
At the start of the loan process, things seemed to be going smoothly. Due to my wife nearing retirement from the Air Force, we couldn’t use her financials for the loan — that was understandable. However, from day one, I made it very clear that she needed to be listed on the title/deed. Despite this, Veterans United repeatedly overlooked that request — even up to the day of closing.Throughout the process, communication was inconsistent and frustrating. It became almost impossible to get updates at times because the entire Loan Team would be out of the office. I was contacted by multiple loan officers, often without context, which left me unsure who I was supposed to be working with. Attempts to escalate concerns through their live chat were intercepted by the same loan team I was trying to get past — not helpful when you're trying to speak with someone accountable.Even after being assured the title/deed issue had been addressed, I was told — just days before closing — that I needed to handle coordinating everything with the title company and get power of attorney forms signed and notarized. That last week was a nightmare: I had to take care of all of it myself while preparing to move cross-country from Montana to Michigan.The day of closing, I showed up to the title company only to find that Veterans United had once again failed to process the POA — causing even more delays and stress. I finally spoke with a supervisor, who was based in an entirely different location and had no idea what was going on. His response? That I needed to keep handling it myself.This entire experience was chaotic and exhausting. The lack of accountability, follow-through, and basic communication from Veterans United made an already stressful situation worse. I have every conversation, document, and timeline recorded. If they attempt to deny this review, I have no problem sharing the entire paper trail.Maybe I just had bad luck, but I wouldn’t recommend going through what I did to anyone.
Response from Veterans United
Hi Michael,
I’m really sorry to hear how chaotic and frustrating this experience was for you and your wife—especially at a time that should’ve been full of anticipation, not stress. You clearly communicated your needs upfront, and the fact that your request about the title and deed was still being mishandled all the way up to closing is just unacceptable. That’s a failure on our part.
Trying to move across the country while coordinating power of attorney forms, title company logistics, and tracking down your loan team? That’s an enormous amount to put on your plate, and it shouldn’t have been your responsibility to hold things together like that. I can’t imagine how exhausting and disheartening it must’ve been, especially when you were just trying to make sure your wife was properly included.
I know an apology doesn’t undo the stress this caused, but I want you to know your feedback matters and we’re taking it seriously. If you’re open to it, I’d appreciate my advocates to have the chance to review your loan file in more detail and make sure the right people here understand what went wrong. You can reach me at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST, and happy to connect whenever it works for you.
