I would use Veterans United every time I buy
Awesome experience. As a first time home buyer tye process was incredibly simple and stress free.
Elizabeth and her team lessened the stress of the loan process. The team worked in unison which resulted in a flawless result and so much easier than what I had initially anticipated. Throughout the process, I received nothing but kindness, understanding and support. They went above and beyond my expectations, for which I am truly grateful.
The recommendation for the realtor was spot on. All-in-all everyone was personable, caring and awesome!
I want to take this opportunity to thank and commend both Andy Harris and Taylor Staelens. Both were with me every step of the loan process and provided me invaluable assistance. Thank you both!
Great Service
I would highly recommend veterans United for any military personnel currently serving, veteran, or retiree that is looking to buy a house. They made the process extremely easy!
The company don't communicate very well with the buyer
Response from Veterans United
Hey Robin,
I’m sorry to hear communication didn’t meet your expectations. You should always feel informed and supported through your loan process, and I regret that wasn’t the case here. I’d like my team to learn more about your experience—please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday, 9 a.m. to 5 p.m. CST.
Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
First time buyer. Hand was held throughout the entire process and not once did they let go. Made buying a breeze and will definitely be purchasing with Veterans United again in the future.
They handled the process very well, answering any questions I had.
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Everyone at veterans united was helpful. Especially Timothy spears
We first began searching for a home before a military move with unknown dates. The team helped us move quickly on a house that ultimately wasn't meant to be and handled it very smoothly. When we finally received orders and hard dates that required even quicker movement, the team came together again and made it happen on our timeline like true professionals. I was very impressed with the customer service, software applications, and timeliness from start to finish. We will absolutely come back on our next home search!
Amy was great, walked me thru the entire process, and continuously kept me updated
great job by Amber Brown and her team.
smooth sailing thru the entire process
The online process went ok for the most part. App was troublesome at times due to operating system updates. Navigating of it was fine and intuitive however direct feedback from inputs would have been appreciated. Clarification of items requested was the most challenging due to terminology and expected responses.
Only other concern was lateness of requests within the process.
