Johnny Mitchell and Anthony P. we're a joy to work with. They were responsive to questions and provided timely information to allow me to make the best decisions. Their professionalism made this a smooth process. I would recommend them to any veteran who is looking for home financing experts.
Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
I have dealt with Blake on several occasions and am always happy with his dedication and helpfulness.
Everyone was so helpful - quick to explain when I had questions, the timeliness of replies was very impressive, and the review of all the documents was extremely quick!
They made the whole process much easier than when I bought my first house
We build a brand new home on our property. Tommy and his team where there every step of the way. They helped us navigate the transition from building loan to normal mortgage loan. I can not say enough good things about Tommy and his team. They really helped this Veteran through a stress filled process. They made the procedure less burdensome.
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Veterans United is an outstanding company that brought great results. I was able to get a great loan rate working with a focused and professional staff. I would wholeheartedly recommend this company for your financial services!
Everyone involved was very thorough and knowledgeable. Highly recommend!
If you're a veteran home buyer, there isn't a better place to work with for your needs.
