Very professional, Kept me informed every step of the way.
To be fully upfront, the initial process was amazing. Everyone was very helpful, and we were moving through everything perfectly. The team was excellent and met all of my standards. However, things started to go downhill once contract talks began. The team began dropping the ball and failed to maintain the professional standards they claim to uphold. Communication became almost impossible, and certain key people were nonexistent. If the process had remained smooth all the way through, this would be a very different review. Unfortunately, the ball was dropped, and I hope you can use this feedback to turn things around and strive for better in the future.
Response from Veterans United
Hey Addison,
Thank you for sharing this honest feedback. I’m really glad to hear the beginning of your experience felt smooth and supportive, and that the team initially met your expectations. That makes it even more disappointing to hear how things changed once you moved into the contract phase.
I’m sorry for the drop in communication and the inconsistency you experienced. You should feel the same level of support and professionalism from start to finish, and it’s clear we didn’t maintain that here. I understand how frustrating it must have been to feel like key moments weren’t handled with the attention they deserved.
I appreciate you calling this out, and I’d really like the opportunity to look into what happened and where we fell short. If you’re open to it, please reach out so I can learn more and help however I can.
You can contact me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we typically respond the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Outstanding support and service. Phillip Kast and Anna were exceptional throughout the entire process.
We truly appreciate all the support Phillip and the team provided along the way. The process definitely had its moments, but everything came together in the end, and we’re grateful for the effort everyone put in to help us get across the finish line.To God be the glory!Jim & Gigi Hampton
I worked closely with Max Carratura while going through the lending process. He was extremely responsive and made me feel comfortable and confident through my home buying experience. I would absolutely recommend VU as well as Max.
Great customer service always following up questions and concerns in a timely manner..
Everything went very well and whenever I had a question if got quick responses. They offered a lot of help with every aspect of the home buying experience. Great team to work with!!!
Everyone involved were Fantastic! Buying a home is TOTALLY stressful!! All the folks were knowledgeable and very helpful!! And I appreciate everyone’s involvement and help! Thanks to all!
Jon and the rest of the team are wonderful to work with. I really appreciate everyone of them. Thank you for your help throughout the whole process.
Overall it was a great experience. I would recommend Veterans United to a friend that meets the requirements.
Veterans United made the home buying process for us first time home buyers very easy! They helped us with everything along the way, including setting us up with a realtor in the area we were looking in! They stayed on top of everything and made sure that we were prepared for everything along the way! I love how everything can be done online, the to-do list made things so much easier for me, being able to see what still needs to be done and what has been completed in such a user-friendly fashion. I don’t have any other company to compare them to, but we had such a great experience that I’m sure if we ever buy another home, Veteran’s United will have our business again!
All agents were very helpful and proactive. They made it as easy as possible to purchase our home.
This was our second time working with VU, and you were great once again. Can’t say enough about how great Hanna and her team were throughout the entire process
Hanna was marvelous . Amanda was great . Chris was also great . Love my experience with team
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Thanks to Veterans United Paul now has a safe and secure home.
Excellent service from Jon all around. I did have some communication issues between my agent, Kyle, and myself. Overall still a good experience my second time around.
