I was so nervous as a first time home buyer going into this process but Dane, Madi, and the rest of the team were so pleasant to work with from start to finish. They answered all of my questions ASAP and helped calm a lot of my nerves as we went and ultimately made the home buying process as easy as it could be. I am so happy that we went with Veterans United. On top of that, getting insurance through our Veterans United rep saves us so much vs what we were paying in insurance previously so we were very happy about that.
The loan process was non intuitive. There were about 40 pre actions thrown at us without explanation of their purpose unless we reached out to ask for an explanation.Our title was not completed properly, which will result in a financial burden on us to fix. After putting so much money towards a down payment, it is straining on us to fix the mistake. Additionally, $13,000 was spent for closing costs just to receive an incorrect title. It's a mess.I will be counseling my Soldiers to find a loan elsewhere if they ask me.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear how frustrating and overwhelming this experience has been. A loan process should feel clear and guided, not confusing or filled with unanswered questions, and I understand how difficult it must have been to navigate so many steps without proper context.
I also hear your concerns about the title issue and the financial strain it’s causing. That’s a serious situation, especially after the investment you’ve already made, and I’m sorry for the added stress this has created.
I’d truly like the opportunity to take a closer look at what happened, both with the communication throughout your loan and the title concerns, to better understand where things went wrong. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review this together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Friendly, great personalities to work with. They were forgiving and patient with my forgetfulness. Kept in contact with me through the entire process. The app was easy to work with, to get things accomplished.
Dorian was the absolutely best ever. He was always available and had the correct info we needed. He went way beyond his job and made the process that was very stressful so much better.
Love it
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My lending team was amazing. They made the home buying process easy and the communication was great!
I could not have hoped for a better team of people to work with! My experience with Veterans United was exceptional! I would recommend them to anyone looking to use their VA Home Loan!
Huge shout out to Julie Cute, Sam Brown, Cooper Mange and Jonathan R.!! You guys are amazing!
Thank you for making my first home purchase an
enjoyable experience!
Justin was just awesome to work with! He had everything done inside of 3 weeks!
In 37 years of brokering real estate, I have never had a loan go so fast! In fact, once we had full approval, the buyers needed a few MORE days to close! Amazing! That was a first!!! :)Thank you, Justin!
Susan Hamilton
Freedom Realty
Kyle and Megan worked as a team to make my homebuying experience so much easier than I expected. I'll definitely recommend them personally to veterans I know who are looking to buy a house.
Ashlyn Cupp was very helpful and quick to respond when I had questions.
Made the transition as easy as possible.
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Tim and team have been amazing to work with. I recommend them to everyone!
I would rate them higher if it were an option. Very pleasant and informative the entire process!
As a first time home buyer, we didnt know what to expect when it came to the process of buying. I called Veterans United and within that one phone call, we were set up to apply for the loan, knew how much we qualified for and at what interest rate, and were connected to the greatest realtor to help us with the hunt. We had an incredible support system; we knew who the team members were and all of them were always available for questions. Through the app, we knew what was expected of us and were easily able to provide documents through there. We felt very updated throughout the process and always knew what the status was. Then after we closed, we were pleasantly surprised with a gift sent to our new home from our team at Veterans United! We are so happy with our experience with this company and will absolutely recommend them to our friends and family. Thank you for helping us achieve this major milestone!
As a 68 year old Vet having never using my VA loan benefits before, I was a bit skeptical on what to expect...sure glad Bobby Moss answered the phone when I called in. He made the whole experience worry free & walked us through everything. Bobby & his assistant, Jennica, are true professionals & have the perfect personality & temperament to be working with our Veterans...CONGRATS to team Moss/Gomez!!!
Outstanding costumer service!
They made buying a house so easy and when I had questions fixed all the issues and concerna
My team was amazing to work with and made this whole process as easy as it gets.
