I would recommend Veterans United to any and all Veterans looking to purchase a home. My journey started nine months ago, when I got turned down because of my credit score. Veterans United has a special department that guided me on the path to improve my score. One my credit score was well above the needed number, I had the pleasure of working with David Christensen and his team. They were with me every step of the way and stayed in contact almost daily with updates and status on the loan application. Every document that had to be signed, I received an email, a text message and sometimes a phone call. Veterans United was on top on everything. Now, I'm a proud home owner and that wouldn't have happened if it wasn't for the outstanding work by Veterans United. Thank you.Jonathan W. Lawrence
Chance and his team were all amazing! They helped us very quickly with any questions we had and made the home buying process a little less stressful. They were on the ball with pretty much everything ahead of time.
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Kelly and the entire team were fantastic to work with. They were easy to reach and highly responsive. Kelly worked with me to overcome any obstacles that we came across. We were able to close in a fast, efficient timeframe.
Great service, professional people. I would highly recommend.
Exceptional! They got me approved and worked diligently to have all paperwork ready for closing.
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
What’s the problem for the last year with making a payment on/through the App and getting any viable information or feedback on any of the options her within…I can’t get any answers and I’m ready to move away from Veterans United. What is your answer and what do we have to accomplish for you to be responsive?
Response from Veterans United
Hey Steven,
I’m really sorry you’ve been dealing with this. When someone turns to the app, it’s usually because they’re looking for clarity or convenience—and it’s frustrating when they end up feeling more confused or ignored instead. You’ve clearly made multiple attempts to get answers, and it shouldn’t take this much effort to be heard.
I want to make sure someone gets to the bottom of what’s going on with your account and the app experience. Our Client Advocate team is here to help, and we’d really appreciate the chance to talk with you directly. You can reach us at 1-800-212-5200 or email ClientAdvocate@vu.com. We're available Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks for calling this out—we need to do better, and your feedback helps hold us accountable.
I’ve already and will continue to recommend veterans united to anyone looking to purchase a home. The whole experience was great from start to finish.
I would definitely recommend veterans united to others.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
They walk me through every step explaining what we did not understand. Aaron was wonderful and Melissa was very helpful. I will recommend Veterans United to everyone.
We have purchased 3 homes now with Veterans United. Ross Pierson and his team have always been on top of things and answered any questions that we had.
Veterans United is very consumer friendly and easy to use.
It was great to deal with you all
