I have used VUHL for several refinances since 2018 and each experience has been great. I have recommended them to a family member who is looking to possibly refinance dependent on APR from the FED in the next few weeks.
Professional, courteous and a get it done and done right way of doing business is how I'd describe Craig and Codi. They were an absolute pleasure to deal with. I would highly recommend Veterans United.
Katie has been amazing since we first started working with her last year! She has our best interests at heart and cannot say enough good things about Katie and her Team. Blessed to have found them! Jeff and Keri P.
Everyone was very helpful and friendly. They were always there for any questions and got back to me fast. Excellent communication and service!!!!
The ENTIRE TEAM IS AMAZING!! Rob was so quick responding to questions and changes. Aaron was great too, always helpful! And Audrey was a complete helpful JOY to work with. I truly couldn't put together a better team if I had to.
Easy to work with, informative, and works great for veterans.
These Ladies are great, helpful and fast , just overall Outstanding!!!!!!
Very Helpful staff from first time homebuying to interest rate reductions, very knowledgeable, and prompt responses to any and all questions during the process!
Lindsey and her team at veterans United did a wonderful job. Got me a great rate. I highly recommend.
very good customer services
I loved working with My Vu and miss the former team who responded to every question quickly and efficiently. Drew does not communicate well. He did not respond with messages and frequently just sent more documents rather than explain. Often no response or 3 or 4 days go by without an answer. I understand once the paperwork is signed and the loan is finished we are to be forgotten. I just wanted more. Thank you. Especially Meghan she went above and beyond to help me.
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Jeff has once again helped me with outstanding service and very reliable information. Always quick to respond to inquiries. Best service you could ask for. 10/10
Chance Mullins is a Rockstar! I have had 2 VA loans through Veterans United, but this last one had issues due to the company I purchased my home through. Chance stuck with me through the entire lengthy process. I would also like to recognize his team members Matt and Canisha. I cannot express just how appreciative I am for all that you have done for me!
Everybody I worked with was top notch helped me with any problems I had. Cheerfull and helpful, very capable. I will use them anytime and recommend them to everyone.Big thanks to all of the staff with my mortgage. everything was flawless.
Commutation was an issue I’m sure the team was busy but if I’m told I’ll get an answer or call from someone or at some time and there is no follow threw it does not give me a positive feeling. Three was a lot of extra in my case that the team had not delt with before, so I’ll give a rate I feel is fair.
Response from Veterans United
Hi Paul,
Thank you for sharing more about your experience. I understand how frustrating it is to be told you’ll receive a call or an answer and then not have that follow-through. Even when things get busy or a file is more complex than expected, you deserve clear communication and reliable updates.
It sounds like your situation had some unique challenges, and I appreciate you acknowledging that. That said, feeling left in the dark is not the experience we want for you or any Veteran we serve. I’d really like the opportunity to look into your file and better understand where communication broke down.
When you’re ready, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll respond the next business day if you contact us after hours.
Sincerely,
Claire S., Client Relations Manager
