I was a little hesitant at first, but Ty took care of us and answered all my questions, even though my attitude sometimes was aggressive.
Zach and his Team were awesome to work with!! Very responsive, answered all my questions and kept us informed throughout the process. We closed in under 2 months!
Alex and his team they are the best
My fellow veterans I have worked with veterans United twice they have not failed me they are great bunch of people knowledgeable polite and will step out of their box to help you I highly recommend veterans United 👍
Veterans United has been great. I got my original loan through them and have refinanced twice with them. I have checked other places, but they have always matched or excedded the other companies. Todd and his team have always been there to help and answer any questions I have had.
Chris and Mark did a great job helping me alone with the process .
You people couldn't even get my name right I sent you drivers lic gov I'd card and va I'd card and you still managed to louse it up even the check you sent me which was a day late had the wrong name on it if you people worked for me I'd fire the whole bunch
Response from Veterans United
Hey Wayne,
I’m really sorry we got your name wrong—not once, but multiple times. That’s such a basic thing to get right, especially after you sent in multiple forms of ID. I can see how that would feel incredibly careless and disrespectful, and I don’t blame you for being upset.
When mistakes like this happen, especially something as personal as your name, it undermines trust—and I hate that we gave you that kind of experience. The delay with your check just adds to the frustration, and I wish we’d handled things with more accuracy and urgency from the start.
If you're open to it, our Client Advocate team would appreciate the chance to talk with you and review what went wrong. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but please reach out anytime.
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