It was smooth and easy. Kollin and Abby did amazing helping us close early.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
The app was easy to use and dummy proof. They kept me up to date and are very willing to work with you. The gift box was the cherry on top!
Ask on the first day if there is a well. The well testing held us up.
Jeff Gordon and his team were amazing and they made everything easy to understand. I will definitely recommend them to anyone I know looking to buy a home!
Everyone was professional and responsive and helpful.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
This experience was my first time buying a home and I would highly recommend Veterans United.
The whole team with United was very awesome. I will tell other Veterans about you. Thanks
The people at Veterans United were extremely kind and helpful. They were also punctual and stayed on top of things. However, we genuinely feel misled in several ways. The loan officer set us up for failure in a couple of areas, and when I expressed frustration over the misunderstanding, he became very defensive and belittling.
Response from Veterans United
Hey David,
Thank you for sharing your experience. I’m glad to hear the team was kind, helpful, and stayed on top of things throughout the process. At the same time, I’m sorry to hear there were misunderstandings that left you feeling misled and unsupported. I can understand how frustrating it would be to feel dismissed when trying to voice your concerns.
We want every borrower to feel informed, respected, and confident throughout the homebuying process, and I’m sorry this experience did not leave you feeling that way. I’d appreciate the opportunity to learn more about what happened and review your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
The whole team was great from start to finish and Derek was really great in giving me some solid advice about bettering my credit. Overall I had a really good experience in purchasing a home with Veterans United.
Mary Davis was awesome to work with - always responsive and very informative.
Great experience from start to finish. My first time buying a house. My team made it a seamless process.
Matt and his team are great! Second home I have purchased through him and it’s been amazing and they make the process so it’s not stressful and they are so helpful! Thank you Matthew, Melany and Joshua!
A great experience from start to finish with the entire team.
