Veterans United made the home buying process streamlined, and an overall positive experience. I had certain criteria in mind and they were patient through the whole experience. They removed the guess-work and were clear and concise with what was needed from all aspects for the purchase. I’m very grateful I chose Veterans United, and they answered the call.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
I would definitely recommend veterans United to the group of investors and others that I work with, and my wife and I want to thank you all very much. Mike Bryant Sr.
Made it easy.
Everyone was great and informed. They kept me updated on the process and communication was great.
As a first home buyer I was scared and really didn’t know what to do! But a big thanks goes out to the team because they helped me understand step by step and was patient with me while going through this process!! And now I’m a homer owner of a beautiful home!! Thank you!!
So glad to work with Veterans United. You've given us our forever-home.
Awesome
This team went above and beyond to help accommodate me and my family and I am very much appreciative of all the helping hands involved.
Veterans United is a great mortgage lender. They have a great understanding of Veterans' needs and have adopted accordingly to the ever changing homebuying market.
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Mike Mange and his team are AAAA++++, they are the best of the best.
I am beyond grateful to Nick Kundert and his incredible team at Veterans United Home Loans for their unwavering support and dedication throughout my home-buying journey. From the very beginning, they were nothing short of amazing—always available, responsive, and ready to offer guidance every step of the way. Purchasing a home can be overwhelming, but Nick and his team made sure I never felt alone. Whenever a challenge or obstacle arose, they had a solution and a clear way forward. Their professionalism, expertise, and commitment to finding the best outcome for me truly set them apart. They took the time to understand my needs, providing personalized care and attention, and I never once felt like just another client. The entire process felt smooth and stress-free because of their hard work, and I can't thank them enough for being there every step of the way. If you're looking for a team that genuinely cares about their clients, especially veterans, Nick and his team at Veterans United Home Loans are the ones to trust. They made my dream of homeownership a reality, and I will forever be grateful for their support.
Arlem Serrano talked down to me was rude. Nathan Corley was somewhat helpful but had his rude moments. Casey Cowert didn't understand what was going on....acted like we were doing a VA loan and we couldn't on the home. The attorney felt the same VU was hard to work with. It was not memorable experience and I am SO GLAD ITS OVER!!
Response from Veterans United
Hi Joe,
I’m really sorry to hear that your experience with us was filled with so much frustration. That’s not the kind of impression we ever want to leave — and definitely not the experience you deserve when going through something as big as buying a home.
It’s disappointing to hear that our communication felt off and left you feeling talked down to or confused about your loan options. I get how frustrating that must’ve been, especially if it felt like you weren’t being heard or supported along the way. That’s not the kind of service we aim for, and I’d really like to make sure your feedback is shared with the right folks internally so we can learn from it.
If you’re open to it, my advocates would love to understand more about what happened and how we might do better next time. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re around Monday through Friday from 9 a.m. to 5 p.m. CST — but feel free to email anytime if that’s easier.
Overall, great experience, communicated with me throughout the process
