Great people to work with,always on top of things
They made it super easy as a first homebuyer, even with all of the hiccups it was a smooth, easy transition, even while still being in the military, I would recommend them to anybody and anyone
Working with Reed and the Team at Veterans United was exciting and a delight to have a group of top-notch professionals working toward one common goal-our homeownership.Never were there days of frustration or uncertainty working with this amazing team, who often anticipated our needs with a ready solution and found everyone always attentive providing excellent customer service with each interaction.The Veterans United Team was Magnificent!Thanks again for assisting us becoming homeowners.
Working with Karlie Clark at Veterans United was an experience I won’t forget.There were moments during the process where I wasn’t sure, where things felt overwhelming, and I questioned whether I was making the right decisions. Through all of that, Karlie never wavered. She stood with me every step of the way steady, patient, and supportive when I needed it most.She took the time to explain everything clearly, made sure I understood my options, and never made me feel rushed or pressured. Instead, she gave me the space to think while still being right there when I needed guidance. That balance is rare.What really sets Karlie apart is how much she genuinely cares. This wasn’t just about getting a loan approved, she wanted me to feel confident and secure in the process. And because of her, I did.If you’re looking for a loan officer who will stand by you, especially during the moments you’re unsure, Karlie Clark is the one you want on your team.
Best mortgage experience I've ever had!
Tyler was fine. He tried but he was absent for a decent amount of time so I ended up working with Chris Hill. Chris was terrible, every conversation I had with him held a tone of condescension and arrogance. He was full of flattery and lip service but I did not feel once that he actually cared. He told me during one phone call "I dont care if we keep your business" additionally, talking with my realitor, Chris's attitude was similar talking with others as well. I Don't think he should be in a position where he deals with customers. Finally, underwriting took so long to start my file, we ended up closing 2 weeks after the initial closing date. The whole experience was very frustrating. Next time I mortgage a property I will not use this company.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
I have had the privilege to have Maggie work with me twice now and I can’t say enough good things about her…even after everything was closed, she has reached out to help me feel like I was somewhat important to her and the company…awesome person, awesome company!!! 20 stars out of 10!!!
In the last two weeks prior to closing, there were some significant issues. The first issue was them not communicating with us about the VA's 10 day approval window and the deadline necessary for all documentation in order to meet our 30 day closing contract. This could have caused us to violate our contract with the seller, lose the ernest money, and the house. Secondly, we were told to sign documents, that had errors and or needed to be updated, that they said weren't the final version and weren't sent to the VA for final approval. None of this was true and it seems like either negligent or fraudulent misrepresentation. Making the necessary changes later could have put as at risk of violating our 30 day closing for a second time. The down payment amount and loan amount weren't what we had discussed. When confronted with these issues, multiple different, what seem like excuses, were given to us. It's a lot to explain but there's lots of messages and emails to support this. I hope someone from Veterans United reaches out for a more in depth explanation so this type of stuff doesn't happen to another customer.
Response from Veterans United
Hi John,
Thank you for taking the time to share this. I’m really sorry to hear how stressful and concerning these last-minute issues were, especially with the potential risk to your closing timeline and contract. Situations involving unclear deadlines, changing numbers, and document concerns can feel overwhelming, and I understand why this raised serious concerns for you.
You should have been able to rely on clear, accurate communication throughout the process, particularly when it comes to timelines and documentation tied to VA requirements. I’m sorry for the confusion and frustration this caused.
I’d truly like the opportunity to take a closer look at your experience, including the messages and emails you mentioned, to better understand what happened and where things broke down. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review everything together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
Phil, Shawna, & Jordan are incredibly helpful in their assistance in home buying.
Kapril and his group were AMAZING and truly took a stressful time in our life and made it 1,000 times less stressful!
Leanna and Walter were absolutely amazing! Kept me informed along the way great communication and were more then happy to help if I had any questions. I can’t thank them enough for everything they did. I would recommend them to anyone
Every question I had, they were quick to respond and answered with complete and open honesty.
They (the entire crew) sent me a housewarming gift once my house was purchased.
They went far above any expectations that I had.
Would definitely recommend them to anyone who is a veteran and is thinking of purchasing a home.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Things were going great up until we approached the finish line. I was expecting my final CD 3 business days before closing and hadn't seen it yet so two business days before closing I texted my team and they said not to worry as our closing wasn't until 3 days after what was actually scheduled. I was not given the final approved CD until just over 12 hours before my scheduled closing time. It felt like if I hadn't reached out, I would have just been out of luck and had to reschedule my closing and all utility installations. It was explained to me that the loan officer had simply looked at the wrong account as we shared a last name with someone else who was closing soon, so they provided that date, but if that were the case, shouldn't we have received our final CD on time? Luckily it worked out and all the numbers were correct, but this still introduced tons of stress to my home buying experience. Maybe it was a fluke, but I expected better attention to detail, given how well they had provided service up to this point. Very disappointed to have to write this review.
Response from Veterans United
Hi Tag,
Thank you for sharing this, and I’m really glad to hear things started off on a strong note. That said, I’m sorry the experience became stressful right at the finish line. Not receiving your Closing Disclosure in a timely manner and getting conflicting information about your closing date would be frustrating for anyone, especially so close to such an important milestone.
I understand why this raised concerns about attention to detail, particularly after an otherwise positive experience. While I’m relieved everything ultimately came together, the added stress and uncertainty you described isn’t how this process should feel.
I’d welcome the chance to look into this further and better understand your experience. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so we can connect directly.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
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Matthew and his team was an absolute pleasure to work with again. Working with a group of professional, honest and down to earth individuals is the reason we decided to work with Veterans United on refinancing our home loan.
