We had a great home buying experience with Veterans United. David Phillips and the rest of the team continually checked in with updates and on our needs. My experience with USAA and getting home owners insurance was not the same. It was a complete nightmare with 3 different quotes all going up in price and all with the same policy number. It makes no sense that the 2 companies could not work together seems there both here to serve veterans. Veterans United is outstanding and I will recommend David and the team to all my fellow veterans
The entire staff was very helpful and guided me through everything I needed.
Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!
i would absolutely reccomend!
The team of Matt and Annie were amazing to work with.
I really appreciate the whole team that helped me get the loan to buy my house, the process was smooth and the whole team was very helpful, Dan , Taylor you guys are the Best
I amin a tuff spot Steve was outstanding man from point ONE I was handicapped during the sal Steve just drove the sale through for me and my wife We are 3ernally grateful Jon
Big shout out to Justin and Jared for helping us buy our first home! We are so happy! Thank you for making the process so easy and smooth!
Amazing from start to finish.
We were ALWAYS kept in the loop as to how things were progressing.:)
This process seemed to take forever. Communication wasn't the greatest. Pictures we sent were accepted, then were lost, then resent and then not acceptable. We were losing hope near the end of this because it felt like jumping through hoops right until the last moments at the closing which finally happened thank God. Lots of ups and downs through this process.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful the process felt and that communication wasn’t as smooth as it should have been. Having to resend documents and face delays can make an already complicated process even tougher, and I can understand how discouraging that must have been.
I’m glad to hear things came together in the end, but I’d still like for my advocates to have the chance to look into what caused the confusion with your file so we can do better moving forward. When you have a moment, please reach out to our Client Advocate team at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Had an amazing experience with Aimee and Chad they made it so easy and the communication every step of the way was on point. Thank you to the team at VAU for helping make our dreams come true!
Avoid at all costs. We encountered not only a fundamental misunderstanding of utilizing a second VA, but had to go through underwriting twice and experienced a multiple week delay while moving cross country for a PCS.
Response from Veterans United
Hi Maxwell,
I’m really sorry to hear how stressful this process was for you, especially while navigating a PCS move. Having to go through underwriting more than once and experiencing delays would be incredibly frustrating, and I regret that the experience left you feeling this way about Veterans United.
Please don’t hesitate to reach out if you’d like us to walk through this together. You can connect with my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Mike and Shawna was always quick with an answer to whatever question I had. They were very supportive, calling and walking me through the parts I didn't understand. I always felt like I was their only client.
My opinion is a 10. The veterans have incredible housing programs with the most affordable prices. The professionalism of my loan team was excellent. They were very patient and guided me carefully throughout the entire process.
