The process was clear and understandable.
I admire Shawn’s professionalism and integrity. He made my refinance process very easy and comfortable.
It was a stress-free and plainly stated transaction. I used these guys for my initial purchase and my refinance, and both were a great experience. Veterans United is the go-to company for your home finance needs.
Quick responses from Ryan & his team are the most appreciated!
Working with Todd and his team felt like having close family members managing my mortgage loan. I am a disabled veteran, and Todd invested the requisite time to get to know me to fully understand my needs so that he could best serve me from start to finish. To say that I am grateful is an understatement.
Rob’s Team at Veterans United is absolutely the best! They treated me like family from start to finish, and their support didn’t stop at closing. When they found a lower rate for me, they reached out and made it happen to make sure I was taken care of. Rob’s A-Team truly looks out for their veterans, and I will always be grateful. I wouldn’t use anyone else.
Scott Hutto is amazing! Must keep him around and give him a giant bonus. I’ve used him for 2 Mortgages/Refi’s. I’ll use him again on my next purchase!
Blessed to have worked with Daniel H. @Veteran's United Home Loans!
Daniel H. Is very patient, kind, explanatory, helpful and always communicating to make sure you feel valued as a buyer and understand the whole purchasing process. Daniel H. in my experience is very professional and a wonderful asset to Veteran's United Home Loans.
Outstanding refinance experience with Veterans United. Lily was incredible from day one-clear, responsive, and made the entire process easy and stress-free. She kept everything on track and explained each step in a way that built real confidence. Sara was also fantastic, ensuring the closing went smoothly with no surprises. Professional, supportive, and efficient from start to finish. I would absolutely recommend Veterans United to any veteran considering a refinance.
I only refinanced to pay off several bills. it's been 2 weeks and they’re still not paid.
Response from Veterans United
Hi Armon,
I’m really sorry you’re dealing with this. Refinancing to pay off bills should bring peace of mind, and I understand how frustrating it is to still see them unpaid two weeks later.
Processing times can vary, but you deserve clear answers. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into the status with you. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
Matt LaTorre and the Veterans United Staff have been absolutely phenomenal with customer service from start to finish. Their compassion, diligence, and advocation for me has been nothing short of amazing for me and my two boys. Thank You
Veterans United was very up front, honest, professional, and friendly throughout the entire process. I would recommend this company 100% to anyone.
I think Chace Tuck should be promoted to 4 Star General and be in command of all Loan Officers.
He to me was very professional and would say my loan didn't have any 1 drawback.
Vets go to Veterans United for help to achieve your loan,🥳you will be in your best interest.
They will make your life better and I speaking from my HEART.
Go for it VET!!!!!!
Airman 87 years old😊Dwight Williams
Veterans United is easy to work with. Between the staff and technology, they make it easy to stay updated and know the next steps in the process. We have worked with VU several times now and they always go above and beyond to make sure we are comfortable through the entire loan process. They are very helpful and quick to answer questions to make sure we have all the information we need to make informed decisions and also keep us updated on the status of the loan. We would recommend Veterans United to anyone looking for a VA loan.
Absolutely amazing!! Thank you!
