Very fast refi. Looking forward to working with Veterans United in the future.
Right up to the end our refi went fine. But since the web site wouldn't let me access the existing loan, I was unable to cancel the autopay and a July payment was taken for the loan that had already been replaced. I sent an email asking how to get this fixed and was given 2 numbers to call, after 20 min on the first number they couldn't even find my loan. The second number resolved my issues after one referral. Very poor and uncoordinated customer service, right hand doesn't know what the left is doing.
Response from Veterans United
Hi James,
Thank you for sharing your feedback. I'm glad your refinance went smoothly overall, but I'm sorry the experience after closing was so frustrating. I understand how confusing it must have been to have an automatic payment drafted after your new loan replaced the old one, especially when you had trouble finding the right team to help.
I'm glad your issue was eventually resolved, but I appreciate you letting us know where we can do better. If there's anything you'd like me to look into further, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and if you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Doug was extremely helpful, his entire team was always reachable with you every step of the way. Doug was knowledgeable, friendly, and right to the point. This is the second time I have used him, I would highly recommend him and his team to anyone.
Bill and his team were absolutely amazing to work with! I will be recommending them to all of my veteran buddies!
Steven and Taylor were so helpful and easy ti work with; night and day to my other past lender financing experiences. I would recommend without hesitation.
Refinance customer, 2026
Very knowledgeable, responsive, respectful and helpful!
The smoothest process. We were guided every step of the way!
Outstanding service! Thank you 👍
Jake provides exceptional service every time we have worked with Veterans United! We have been repeat customers for over 10 years due to Jake’s customer service!
The process was clear and understandable.
I admire Shawn’s professionalism and integrity. He made my refinance process very easy and comfortable.
Blessed to have worked with Daniel H. @Veteran's United Home Loans!
Daniel H. Is very patient, kind, explanatory, helpful and always communicating to make sure you feel valued as a buyer and understand the whole purchasing process. Daniel H. in my experience is very professional and a wonderful asset to Veteran's United Home Loans.
It was a stress-free and plainly stated transaction. I used these guys for my initial purchase and my refinance, and both were a great experience. Veterans United is the go-to company for your home finance needs.
Quick responses from Ryan & his team are the most appreciated!
Working with Todd and his team felt like having close family members managing my mortgage loan. I am a disabled veteran, and Todd invested the requisite time to get to know me to fully understand my needs so that he could best serve me from start to finish. To say that I am grateful is an understatement.
Rob’s Team at Veterans United is absolutely the best! They treated me like family from start to finish, and their support didn’t stop at closing. When they found a lower rate for me, they reached out and made it happen to make sure I was taken care of. Rob’s A-Team truly looks out for their veterans, and I will always be grateful. I wouldn’t use anyone else.
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Scott Hutto is amazing! Must keep him around and give him a giant bonus. I’ve used him for 2 Mortgages/Refi’s. I’ll use him again on my next purchase!
Outstanding refinance experience with Veterans United. Lily was incredible from day one-clear, responsive, and made the entire process easy and stress-free. She kept everything on track and explained each step in a way that built real confidence. Sara was also fantastic, ensuring the closing went smoothly with no surprises. Professional, supportive, and efficient from start to finish. I would absolutely recommend Veterans United to any veteran considering a refinance.
I only refinanced to pay off several bills. it's been 2 weeks and they’re still not paid.
Response from Veterans United
Hi Armon,
I’m really sorry you’re dealing with this. Refinancing to pay off bills should bring peace of mind, and I understand how frustrating it is to still see them unpaid two weeks later.
Processing times can vary, but you deserve clear answers. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com so I can look into the status with you. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up the next business day if you contact us outside those hours.
Sincerely,
Claire S., Client Relations Manager
