I have worked with Veterans United over many years. Gwen Creel has been a tremendous help. She has always had my wellbeing in mind. I would definitely recommend anyone to do business with Veterans United. Ask for Gwen.
This is my third home with Kaleb and his team, every time they have been amazing. The process is always so easy and it makes it enjoyable. I tell anyone I know who is doing a VA loan to use Veterans United.
There was too much back and forth. Everytime I thought I had sent in everything, I was asked to send something else. I also called several times and couldn't reach the person I was calling.
Response from Veterans United
Hi Aaron,
I'm sorry to hear the process felt so frustrating. I can understand how discouraging it would be to keep sending documents and then find out additional information was still needed. I’m also sorry you had trouble reaching the people you were trying to contact when questions came up along the way.
Communication and setting clear expectations are important, and it's disappointing to hear we left you feeling unsupported during the process. I'd like the opportunity to learn more about your experience. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Sam and his team continues to be there after signing the paperwork for our home. We’ve been in the house since 07/2025 and recently reached out to let is know that we were eligible for refinancing at better rates which would lower our mortgage. This came to us at the perfect time. We weren’t really sure about this BUT put our trust in Sam and his team and it went seamless. Thank you!
Thank you for all the help.
I just completed a refinance for a lower rate. Lily and Drew made the process incredibly easy and pain free. I would recommend Veterans United to all of my fellow veterans.
This is my second refinance with Veterans United. The process was smooth and simple. Marcus and his team were simply amazing during the entire process. Highly recommend.
I want to give a special salute to Tyler Dunn, who helped me secure my refinance loan.
He kept me totally informed every step of the way, through the entire process.
He is definitely a great asset to Veterans United.
The most amazing experience that I have ever experienced in my life. Outstanding service and personnel!!
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We had a few hiccups along the way, but I am going to say that Casey is responsive , I would always reach out to him in the future, my 2nd time with Veterans United and Casey.
