John and the team were outstanding during the loan process. By far the best experience I have ever had with a mortgage company.
Veterans united application and document platform make refinance easy. Excellent communication and knowledge throughout the process.
Other than looking for the documents needed and the initial learning curve for the downloads the process went quickly for my circumstances.
Well it took awhile but it was worth it thanks
I have dealt with other companies when buying or refinancing a home quite a few times. This was a first, not in person until the final paperwork. The people we have talked with have been very professional and courteous.
I do not know if there was a disconnect between VU and the underwriters and the VA or what, but my experience was horrible. Also when I closed they added $10,000 more than I asked/wanted?????
Response from Veterans United
Hey Kevin,
I’m really sorry to hear how frustrating this experience was for you. Feeling like there was a disconnect during the process, especially between different parts of the loan and VA requirements, can make an already stressful time even harder.
I’m also concerned by what you mentioned about the additional $10,000 at closing. I can understand how surprising and upsetting that must have felt, especially if it didn’t align with what you expected or discussed. I’d like the chance to take a closer look at your file so I can better understand what happened and help provide some clarity around those numbers.
If you’re open to it, please reach out to me directly so we can dig into this together. You can contact the Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’re always happy to follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Great service !!
At first, we were very apprehensive about applying for a refinance with an internet company. After we committed, we soon found out the process was quite easy. All the documents were sent via portal. At closing, the notary came to our house . This was especially helpful during this pandemic.
We are very pleased with veterans united. They worked hard and tirelessly to help us. They made the whole process easier to understand and we couldn’t have done it without them.
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Veterans United is an outstanding company because of OFFICERS like Anna Denietolis again words cannot express my thanks to Anna Denietolis and justis her assistant
Awesome, from start to finish....everyone very professional, yet personable, and very comforting and reassuring.....I can't begin to say how much I appreciate all the help from Brittany and Annie...
Thank you all, so much!!
Sincerely,
Diane
