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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

428,156

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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5 out of 5 Stars
Would Recommend

Everybody was incredibly helpful, and responded quickly whenever I had questions, of which there were many . They even sent a really nice card after everything was done! Excellent team :)

headshot image of Denise Stroud

Loan Officer: Denise Stroud

NMLS# 1136506

5 out of 5 Stars
Would Recommend
headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

4 out of 5 Stars
Would Recommend

Very good teamwork, quick responses

headshot image of Daniel Lowes

Loan Officer: Daniel Lowes

NMLS# 186468

5 out of 5 Stars
Would Recommend
headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

4.5 out of 5 Stars
Would Recommend
headshot image of Jody Overacre

Loan Officer: Jody Overacre

NMLS# 388815

5 out of 5 Stars
Would Recommend
Photo submission from Robert B.

I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!

headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

5 out of 5 Stars
Would Recommend
headshot image of Matthew Reehl

Loan Officer: Matthew Reehl

NMLS# 1726845

5 out of 5 Stars
Would Recommend

Great process and people from start to finish! Highly Recommend

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

5 out of 5 Stars
Would Recommend
headshot image of Kelly Herigon

Loan Officer: Kelly Herigon

NMLS# 1812815

5 out of 5 Stars
Would Recommend

Very easy to work with, friendly and professional at all times.

headshot image of Nathan Jackson

Loan Officer: Nathan Jackson

NMLS# 1223739

2.5 out of 5 Stars
headshot image of Austin Fuemmeler

Loan Officer: Austin Fuemmeler

NMLS# 1812759

5 out of 5 Stars
Would Recommend

Starting with Blake Thompson through the entire process he was knowledgeable and friendly. He always answered any of my concerns and explained everything to me. I never felt like I was lost in a process or unimportant. Next his team Richmond Por helped keep me on point and up to date on my to do list. There are many things to provide in a mortgage process so having that check list is very helpful. Richmond was always available to explain what was needed from me and why the lenders were asking. Then you are assigned your personal concierge, Brianna was mine. She checked on my needs during the entire process and provided me with many helpful links to homeowners insurance, movers help in turning on utilities and other things that need to be done during a move. Through Brianna, I met Tammy Joe Steinbeck, who was very instrumental in getting me a homeowners policy in time for closing. I have purchased several homes and never has the process been this smooth and easy. Thank you to the whole team and the great work you’re doing for veterans and their family. Yes I would highly recommend them to any veteran looking for a home mortgage.

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend

This was the best team we’ve ever had for a VA loan. Kept us well informed throughout the whole process. Highly recommend this team

headshot image of Ross McClanahan

Loan Officer: Ross McClanahan

NMLS# 1772094

5 out of 5 Stars
Would Recommend

The level of professionalism and efficiency from Mike and his team, is unmatched. Very kind and helpful, would highly recommend

headshot image of Mike Patzius

Loan Officer: Mike Patzius

NMLS# 1121108

5 out of 5 Stars
Would Recommend

Josh and his team did an absolute fantastic job! Was seamless! Every step of the way they kept us informed and pushed our documents to the right places! The realtors on both side praised the speed and assertiveness. Said that Vets United was the best company they’ve worked with.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend
Photo submission from Dennis M.

IMHO, I would employ others to take advantage of this Company. I couldn't be more satisfied. It was like ordering a full meal from soup to nuts and walking away very satisfied. Thanks to all of you concerned.
Dennis Maxwell.

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend

Words cannot express how thankful I am and how good it felt to have Veterans United, and the entire lending team lead me from "basic training (beginning process of my first home purchase) to my graduation day (closing on my home)! This is such an amazing feeling. From day one, I was so doubtful that I could do this, and my loan officer, K. Long, would tell me to remain calm each time I called with such anxiety. He would calmly tell me, "We got this, don't worry." I felt like I had an entire platoon on my side, which ultimately helped me achieve the goal of homeownership. To add to the battle in my eyes, my loan coordinator, B. Lindsay, had the same positive attitude and reassured me that all would work out, and to let him handle the worrying and the work, and the outcome would work out. I was always kept informed throughout the entire process. I am so, so grateful.

headshot image of Kaleb Long

Loan Officer: Kaleb Long

NMLS# 35296

5 out of 5 Stars
Would Recommend
headshot image of Charlie Holsten

Loan Officer: Charlie Holsten

NMLS# 1721617

5 out of 5 Stars
Would Recommend
headshot image of Torri Thomas

Loan Officer: Torri Thomas

NMLS# 2328463

5 out of 5 Stars
Would Recommend

Steve Brockman makes things happen and when he encountered a problem, he and his team took care of it and helped all along the way to make our transaction less stressful!

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend

Knowledgeable staff with quick response times. From pre-approval to closing they made the entire process a breeze.

headshot image of Craig Anderson

Loan Officer: Craig Anderson

NMLS# 1464195

5 out of 5 Stars
Would Recommend
headshot image of Aaron Laxson

Loan Officer: Aaron Laxson

NMLS# 1520715

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5 out of 5 Stars
Would Recommend
headshot image of Ryan Sherman

Loan Officer: Ryan Sherman

NMLS# 1122103

5 out of 5 Stars
Would Recommend

Veterans United is extremely easy to work with and I’ve only ever had positive experiences! I will always recommended them to fellow veterans and I’ll definitely be back if I need another loan in the future.

headshot image of Kelly Tolster

Branch Manager: Kelly Tolster

NMLS# 420363

4 out of 5 Stars
Would Recommend

VU was a great choice as they worked very hard to navigate through some of my challenges. I would recommend them but be aware and pay attention to the documentation as they have a pet step funding fee!

headshot image of Eric Marcille

Loan Officer: Eric Marcille

NMLS# 1435911

5 out of 5 Stars
Would Recommend
Photo submission from Sarah M.

Our experience with Tommy Purk was nothing short of fantastic. My fiancé and I cannot fully begin to express our gratitude for his and Thomas Sutton’s services. Tommy and Thomas managed to exceed all of our expectations and are truly rare gems in this field. It’s not often that you work with a loan team only to feel like great friends by the end of it.

One of Tommy’s absolute standout qualities is his ability to problem-solve. He quickly and creatively addressed several unavoidable setbacks during our home-buying process. If it weren’t for his out-of-the-box thinking, bias for action, and adaptability, I truly don’t think we could have closed as quickly or smoothly. Tommy was extremely dedicated to helping us overcome our unique obstacles. Tommy enthusiastically rose to every challenge, a highly valuable trait for a Loan Officer and something that sets him apart from most others in the industry.

On top of that: Tommy’s regular communication, expertise on ALL loan types, and patience were all top notch, A+.
He truly goes above and beyond for his clients.

Thank you to Tommy and Thomas (who was equally amazing to work with) for your unwavering support and help getting us into our dream house! We will definitely be using Tommy and his team in the future and referring all of our friends and family to them.

headshot image of Tommy Purk

Loan Officer: Tommy Purk

NMLS# 1222488

5 out of 5 Stars
Would Recommend
headshot image of Brie Lasley

Loan Officer: Brie Lasley

NMLS# 1182864

5 out of 5 Stars
Would Recommend

My Veterans United team was absolutely fantastic! They walked us through the process of purchasing our new home and they jumped through hoops to have us close on the date we had set. I would give 10 stars if I could

headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Aaron Guinn

Loan Officer: Aaron Guinn

NMLS# 2079487

5 out of 5 Stars
Would Recommend
headshot image of Luke Kissner

Loan Officer: Luke Kissner

NMLS# 2282290

More Reviews

See all 428,156 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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