Everything was great.
Everyone that worked with me did an outstanding job! They were friendly and professional and explained things when I had questions. I couldn't have done this without them!
Thank you!
everything was awesome no complaints.
Amber was always there when I needed her and both she and her assistant Valarie helped make the process as easy as it could be. She also gave me confidence as I went through the difficult profess with her.
100/10 stars! Phenomenal service!
Ty and team were excellent to work with! They went above and beyond to answer all my questions and made the process really simple. Thanks again!
I would recommend Veterans United for any veteran, looking for a home loan
Seeing that we purchased our dream home this time, we hope to never buy again, but if we do for any reason, we will reach out to Phil again.
Thank you Veterans United, Chelsea Browner & My Team for helping make our dream a reality.
We loved our experience and are excited to continue working with VU in the future as well as recommending it to others.
By far, these are some of the best services I've had, with an attentive team meeting all my family's needs. We greatly appreciate all the work it took to close on our home!
Took the time and worked through all the road blocks that came up
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VU was great team to work with. They went above and beyond.
This was the most seamless loan process I have ever gone through. My loan team delivered on time. Word of advice: complete your To-Do’s as soon as they hit your inbox. This is where you have the most control during this process. Bill Bales, his team, Kat in Client Advocate ...everyone was phenomenal and very professional! I wish I could leave them a 10 star and give them all a virtual hug!!!!
Did my refi and loan was sold before first payment was even made .. letter was sent with very little notice to be able to change auto pay .
Response from Veterans United
Hi John,
Thank you again for bringing this to our attention, and for trusting us with your refinance. I’m really sorry to hear that the timing of your loan transfer caused frustration—especially with so little notice to adjust your auto-pay setup. While the transfer of loans is a common practice in the mortgage industry, I completely understand how inconvenient and surprising it can feel, especially when it happens so quickly.
We work hard to make the refinance process as smooth as possible, and it’s disappointing to hear we didn’t hit that mark for you. My team would love the chance to learn more about your experience and see if there’s anything we can do to help with any lingering concerns.
If you’re open to chatting, please reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
The team demonstrated exceptional expertise and camaraderie throughout the home-buying process. Their commitment to excellence and personalized attention made the experience truly remarkable. Their collaborative efforts transformed my dream of homeownership into a reality. I am immensely satisfied with the outcome and would gladly recommend their services to anyone seeking a seamless and successful real estate journey.
