Over all the experience was really good. I did find it frustrating that most of time I called with a question , I had to leave a message and wait till the next day for a call back. I have to say Amanda F. was always helpful and if she could not answer my questions she would get me in touch with someone that could. The entire team work together to keep the process moving forward. I would definitely recommend Veterans United. Thank you all for your dedication to helping Lily and I great Job to: Vidal Patel and Mason Radcliff.
Outstanding Service from multiple team members coordinated by Shea Christenbery who was wonderful to work with. Enrique with the Pre-approval process was great.
Very helpful, Austin and Kayla were very informative answered any questions I had and were very kind. I couldn’t imagine being with anyone else through this stress full process. So thankful someone told me about yall.
I love my house and I am soo thankful for veterans United especially Kelsey who was a huge help and made it soo easy for me!!
We are so happy that we found Veterans United!! What a great team of professionals. Everyone on our loan team made the entire process go easy and smooth. A shout out of appreciation goes to Nick Vance and Beth Madden!! Great work!! Everything you did for us was TOP NOTCH!! You're AMAZING!!
Clayton and the whole team were awesome.
I had no idea what I was doing and they helped me every step of the way.
Amazing, empathetic, empowering, professional and authentic is how my wife and I would describe Nina, Curtis and Chris the credit associate. Great job ALL! We are thankful for all the support during this process.
Veterans United sets the standard for satisfaction in every way for buying your new home! 5 full stars! 10/10
Meh…. I wouldn’t use you again. Thank you. Too many days. Cost me too much.
Response from Veterans United
Hi Darrell,
I’m really sorry to hear how frustrating this experience was, especially when it came to timing and cost. I understand how delays can add up and leave you feeling this way, and it’s disappointing to know we didn’t meet your expectations.
Your feedback is important, and I’ll make sure it’s shared with the right teams. We’re always working to improve communication and efficiency so experiences like this don’t happen. If you’re open to it, I’d appreciate the chance to learn more. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we’ll follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Excellent professional service and made the whole process so easy.
Highly recommended, second to none!!!
We have worked with VU on a few different occasions, and they make everything easy from start to finish. Though we could get financing from anyone, we chose to come back to Veterans United, and I think that tells you all you need to know.
quick easy everyone was great
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Jordan, Sierra, and Matt provided outstanding service and support throughout the entire mortgage process. They kept me consistently informed, communicated clearly at every stage, and addressed any issues quickly and efficiently. Their responsiveness and professionalism made what can often be a stressful experience feel smooth and well-managed.They truly went the extra mile to ensure everything stayed on track. I highly recommend this team to anyone looking for knowledgeable, attentive, and dependable mortgage professionals.
These folks are awsome and made the home buying experience rather enjoyable. Thank you.
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
Great experience and a smooth, quick closing. They exceeded my expectations!
