Jordan was great to work with from start to end. Transparent and goes out of his way to earn my business. The loan coordinator was also a huge help as well! Would definitely recommend! Thank you for a smooth process!Tim & Dao
Thank you so much Veterans United to help me buy my dream house and specially Thanks to my loan officer Kaleb Long and Brendan Lindsay for their amazing customer service, help and support in this process. I was able to close on a house in less than 30 days and this is a record that It wasn't going to be possible without Kaleb and Brendan. Thank you so much, my family and I sincerely appreciate you both and Veterans United.
I paid an extra 10k for a VA funding fee using a VA loan through VU to get ignored and left to make sure things happen when they were suppose to. Asked about closing date a week ahead of time did not hear back then the day before was told it would be pushed back a day. With our contract it actually set us back 4 days because of the weekend. Kateleynn said just play hard ball and change the contract. Not how can we make this right. Then i ask about money after closing she says that will be the title company…i had to ask for who that was and the phone number gotta see that stuff coming if you work with customers but she did reply that same day. I will go ahead and call them myself again after sitting in a hotel that i had to get because closing was late…got to do better team its just got 400k in debt and felt like i had to stress about unanswered questions for days.
Response from Veterans United
Hi John,
I’m really sorry to hear how stressful this experience was — especially after choosing to use your VA benefit and trusting us with such an important step. The last thing you should’ve felt while buying a home was like you were left to chase down answers and figure things out on your own.
Delays are frustrating enough, but when they start impacting where you’re staying and how you're spending your time and money — like having to get a hotel — it adds a whole new layer of stress. That’s not the kind of support we aim to provide, and I’m truly sorry that you felt like the pressure fell on your shoulders instead of ours.
If you’re willing, we’d really like to dig into what happened here and make sure your feedback is shared with the right people on our end. You can reach my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, and always happy to listen.
I wish I used Veterans United for every home we've purchased. I will highly recommend them to everyone and use them again if I sell/buy in the future.
Julie Cute was phenomenal!! Just WOW! She is courteous, caring, energetic, responsive, patient and someone you want in your corner.
I was really stressed out even thinking about buying a home. The team was so helpful and was very quick to answer all of my questions! I can’t imagine where I would be without them. Tears of stress and staying up late worrying quickly turned into tears of gratitude and relief. Thank you so much Veterans United! You literally saved my life.
My Veterans United team was outstanding. They really made my home buying experience easy and smooth. I wouldn't haven't chosen anyone else to be by my side to guide me through my home buying process.
Thank you to each and everyone of you.
Absolutely outstanding service! Everything went quick and the team was well prepared and organized! Closed on time without any issues! Even my attorney and realtor were surprised how smoothly everything went!
The team was amazing and worked with us every step of the way. Really felt informed at all times and guided us well. We couldn't be happier with our new home and team backing us up!
keep up the great work!
We received the coolest gift for “a night in.” This is the 3rd home loan I’ve had and this has been the best experience.
Thank you for all y’all’s work I’m super happy with how everything has gone and just really excited and made everything easy to do.
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Thank you so much for going the extra mile. You made this process very easy.
Everyone I dealt with at VU treated me with respect and helped make the process so much less stressful than it might have been.
This was our fourth time using Veteran's United for purchasing a house and like always, we were blown away by how smooth the teams make the process. From things like setting up utilities to picking a comfortable interest rate, these people are always there for us
