Blessed to have worked with Daniel H. @Veteran's United Home Loans!
Daniel H. Is very patient, kind, explanatory, helpful and always communicating to make sure you feel valued as a buyer and understand the whole purchasing process. Daniel H. in my experience is very professional and a wonderful asset to Veteran's United Home Loans.
The whole experience was great. Any questions I had were answered and everyone was professional. The most important thing was no one gave me the impression that I was being rushed into a sale. I was given the impression that this was not just some transaction but rather my business was wanted, and my family and I were appreciated.
Everyone was very helpful and professional. They kept us updated throughout the entire process.
Outstanding company that works for the veteran. Efficient and thorough. Seamlessly made our refinance benefit our situation. Highly recommend them.
Overall, easy experience! One area for improvement would be clarification on what specifically VU is wanting for homeowners insurance. I had several different points of contact throughout the process. The primary problem was I was just told to get homeowners insurance with no specific details. A local company was able to get me a good rate and then cut my auto insurance in half by bundling. The homeowners insurance i got covered the cost of the loan but was not called a "replacement cost" policy. This led to a situation where my closing date kept getting pushed because VU would want language changed in the policy. I had also set the auto policy, that relied on the homeowners policy, to start on the original closing date and canceled my existing auto policy on the same day. So there were about 2-3 weeks and ultimately ended up paying maybe $60-70/month on homeowners insurance to make the policy fit what VU wanted. What i think would have solved this from the beginning would be some kind of checklist from VU that I could have provided to potential insurance companies where I could ask them to give me a quote based on all of their requirements. It wasn't a big deal at the end but It seems like something that could be solved without much work and also help people get accurate quotes based on the requirements opposed to getting no information and watching the number go up as the insurance tries jump through hoops to meet each new requirement.
Response from Veterans United
Hey Eric
Thanks so much for the thoughtful feedback—and I’m glad to hear the overall experience was easy, even with some bumps toward the end. That insurance situation sounds frustrating, especially when it affected both your closing timeline and your auto coverage. I can imagine how stressful it must’ve been trying to make last-minute policy changes just to meet shifting requirements.
You make a great point about having a clear checklist or guide from the start. That kind of resource could definitely save time, avoid confusion, and help borrowers get accurate quotes right out of the gate. I’ve shared your experience with our team so we can look at where we can tighten up communication around insurance and make things smoother for future homebuyers.
If there’s anything more you’d like to share or if you want to chat directly, feel free to reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST.
Thank you Veterans United, for the easy process of obtaining a home loan, and also thank you to our Loan Agent, John Sullivan, and his team. I wasn't sure if the picture that my wife uploaded went through so we are posting another one. Thanks again Veterans United, I dont think we could have gotten much paperwork completed even during covid, without you. Marcus and Linda Wofford.
I can't say enough about Chris and his team for streamlining the whole refinance process. Cooper, Walter (and congrats again to Walter and his wife for their newborn during the process) Amber, and Mason. Everyone on the team was on top of everything, answered any questions SO timely, explaining in detail, it just made the entre experience almost effortless. My original home mortgage was with Veterans, and it not only made sense to consider a refinance with them but was my only option knowing the professionalism and dedication the teams have. Many thanks again Chris, and your entire team, you are all definitely amazing professionals!
Salute
US Army Major Retired
Richard Christensen
Veterans United is the best VA lender I have worked with. Taylor Deppe handled everything from A to Z. No surprises, no excuses - she handled everything quickly and correctly.
Justin and his team were all very helpful and professional!
