Very easy process to navigate.
The entire home buying experience was professional, efficient and effortless. The Veterans United representatives were very courteous and patient as well as knowledgeable and respectful. I will most certainly recommend Veterans United to all of my military comrades.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
Hard to get ahold of my rep after the signing. I've been trying for two weeks.But the terms and ease of borrowing made this a good company for me.
It was super quick and easy. They really know their stuff. Super informative on everytbing and throughout the whole process. There are also a lot of good information about the homebuying process, pre and post as well. They have a lot of good resources and I would highly recommend Veteran's United. I will definitely be coming back when I want to buy another house.
My entire team was amazing, they made the process easy and kept me informed from start to finish.
First home purchase!!!
The team did an amazing job preparing my packet for closure. They stayed on top of what I needed for the underwriting. They contacted me through multiple platforms to ensure timely response.
Buying a home can be overwhelming but, Veterans United made it feel like a partnership. From day one, my team was professional, patient, and incredibly supportive. They explained every step clearly, answered all my questions, and never made me feel rushed or uncertain.
What impressed me most was their genuine care. They weren’t just helping me buy a house, they were helping me build a future. Their respect for veterans and commitment to service shines through in everything they do.
If you’re looking for a home buying experience that’s smooth, respectful, and empowering, I wholeheartedly recommend Veterans United. They go above and beyond and I’m grateful for every moment of the journey.
I'm sure home purchasing and refinancing are complicated processes to navigate. It was transparent to me because Veterans United did all of the heavy lifting so to speak. I bought a home on my own two decades ago and it turned out pretty bad. I haven't experienced any of those previous problems with Veterans United managing the process this time.
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Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
There were numerous situations where my “team” was impossible to get in contact with taking over a day to respond or get info the was extremely time sensitive. I would never get updates unless I was constantly reaching out. I was told we looked good to close for multiple weeks until 3 days before our closing date I get told that “ Oh the appraisal hasn’t come back yet so we don’t think we can make the date” which resulted in the deal nearly falling apart. The only time that there seemed to be real effort put in was when I went and talked to another lender and threatened to go with them because they were responsive. Lastly the day of our closing my loan officer never sent the wire info and let us just walk into closing looking like idiots. Some of this I realize isn’t 100% Veterans United but they never did any of the things experienced professionals would do like making sure everything is on track.
Response from Veterans United
Hey Chandler,
I’m really sorry to hear how stressful your homebuying experience turned out to be. You deserved clear communication and timely updates every step of the way, and I can understand how frustrating it was to feel like you had to chase down information or deal with surprises so close to closing.
What you described isn’t the experience we want for our borrowers. The final days before closing are already busy enough, and delays with the appraisal or last-minute details can add a lot of pressure. I appreciate you sharing this feedback so we can take a closer look and learn from it.
If you’re open to it, I’d like our Client Advocate team to review your loan file and see what happened. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, we’re available Monday through Friday, 9 a.m. to 5 p.m. Central Time.
Veterans United Home Loans transformed my home-buying dream into reality! Their unparalleled expertise, lightning-fast approvals, unbeatable rates, and personalized care made the process effortless and exhilarating. Truly the gold standard for veterans absolute legends! Jeremy Arnold and his team are who I recommend if you want a silky smooth personal experience tailored to your needs. That team treats you as a human and not another collected loan. Jeremy Arnold didn't just sell me a house, he handed me a life upgrade. Knew every inch of the neighborhood like his backyard, fought tooth and nail for the best deal, and never once made me feel rushed. Even as something as random as on a sunday night nine PM sharp he's still texting back like it's nothing, walking me through escrow like I'm his only client. Unreal energy, unreal guy. If they had ten stars, I'd give twenty. Promote this man yesterday.
