Made whole process easy and very informative
When we first decided to purchase a home, we felt the stress and anxiety that comes with such a major decision. However, our fears were quickly put to rest when we were introduced to our Veteran's United team. Our wonderful loan officer Chace Tuck was there to guide us throughout the entire process. Chace was always available to answer our questions and address any concerns we had. Our amazing realtor Jen Riley worked so diligently in the search for our dream home. She helped us reach our goal and made the journey there both memorable and enjoyable. Jen taught us so much along the way, helping us build up the confidence needed to make such an important decision. As first time home buyers, we were blown away by the level of care and professionalism shown by our Veteran's United team. They truly simplified the homebuying process from start to finish. Thank you all for making this the best experience possible!
VU was able to close this deal very quicky! The lending team was such a great help.
I'm happy the loan went through. They overall offer lowest interest rates. Zero down loan is a wonderful benefit for the military to have. Our appraiser was actually very punctual and timely. We had one member I loved her job is reminding to set up utilities and other things of that nature massive sweetheart and emotional support for me. We also had an insurance person, he was wonderful got us a lower rate on car insurance super cool guy. The bad: I believe it was a move concierge called to set up services ALL he cared about was pushing vivent home security on me. After I read reviews, I asked him to cancel them coming out. I was pressured to sign and proceed around 6 times despite telling staff NO. After I did not sign, he did not set up my fios and never contacted me again. The two men I texted with, I felt never listened to me and found me a burden. They were extremely friendly when we first reached out stating they'd be available 24/7, then when I had question they were all on vacation or leave. I voiced my goals and what worked for me but I was not really asked what I wanted. Despite commented on the mock closing disclosures what we wanted we were not listened to at all and then staff irritated we werent estatic over lower closing cost. We wanted closing costs as close as possible to $42k for the lowest possible mortgage. They wrote everything up for $31k expected us to be thrilled then when asked to fix informed me we wouldnt be able to close in time if they did it the way we told them for 2 months we wanted it. I had to ask very specific questions to have everything explained to me and even sent our information to a separate lender for someone to explain things to me because with atleast Ward I just kept being told everything was fine. Huge communication breakdown. When I had concerns over the automatic weekly mock closing disclosures just told "theyre automatic everything will be corrected later."
It came across as a lack of concern or interest assisting. We were also pushed to pay the appraisal fee immediately because the appraiser can be slow. We followed instructions, then received a bad inspection report and they did not want to freeze or pause our money and informed us VA appraisers don't like when he do that. UMMMMMMM ok I don't like spending $600 on a house I didn't buy. I am overall not impressed with them other than the insurance rep and the woman Deloris that checks in and helps assist. Deloris is ABOVE and BEYOND wonderful and took the stress off.
Response from Veterans United
Hey Campbell,
Thanks for sharing such a detailed and honest review. I’m really glad to hear that parts of the experience went smoothly—especially that you had great support from your appraiser, insurance contact, and Deloris. She’s truly one of a kind, and I’ll make sure she hears how much her help meant to you.
That said, I’m really sorry the rest of the process left you feeling unheard and overwhelmed. Having to explain your goals multiple times and still not be listened to is incredibly frustrating—especially when it leads to avoidable confusion and pressure near closing. You shouldn’t have had to ask so many specific questions just to get the clarity you needed.
The experience you described with the concierge service and pressure around third-party products is also concerning. That’s not how those services are supposed to work, and I can understand why that interaction felt frustrating and dismissive. We appreciate you pointing it out so we can take a closer look.
If you’re open to it, I’d like to make sure your experience is reviewed more thoroughly. Our Client Advocate team can be reached at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday, 9 a.m. to 5 p.m. CST.
Thanks again for the feedback—and for sticking with the process even when it didn’t go the way it should have. You deserved better communication, more transparency, and a smoother ride.
From the moment I started looking into buying a house the communication, clarity, and confidence VU gave me made the daunting process of buying our first home painless. If you call they answer right away and make the home buying process very personable. I am more than thankful that I used VU!
Our team was amazing. Always quick to return a phone call or email and answer any questions or concerns along the way, putting our mind at ease during the process. The easiest home loan process from pre-approval to closing we've experienced by far. It was an absolute pleasure working with our team.
Absolutely, was such a smooth and supportive process from the entire team!
It was no guarantee but we closed in under a month! The entire team made the process so easy all I had to do was occasionally send a couple documents and pick up the phone. I would and will recommend this service to anyone and everyone!
Veterans United helped me to obtain my dream of homeownership. It was a positive experience, and the lighthouse credit program was very informative. The program and the representative helped me to change my perspective on credit and credit bureaus. I highly recommend Veterans United to others because everyone, from the lighthouse representative, loan officer, and concierge, was knowledgeable, responsive, and professional throughout the process.
We wouldn’t have made it through this without James and his team!
Wonderful experience, the team was so helpful and answered all my questions, making this stressful process a lot easier than I expected!
Your company went above & beyond the call of duty to support & advised me of every step to final Closing without a hitch.
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The process is very smooth.
This company and team are highly recommended in our book! We will be (and already have) sharing Veteran's United and Dustin to every veteran we know!Thank you, and God bless you all!
The entire process was smooth. Everyone I worked with were very helpful and knowledgeable. I would definitely recommend to friends. Thank you so much!
The online portal was intuitive and made document uploads and progress tracking a breeze. What really stood out, though, was the personal touch: thoughtful gestures, genuine care, and a sense that they truly understood the needs of veterans and their families.I closed on my home ahead of schedule and felt supported every step of the way. I wouldn’t hesitate to recommend Veterans United to anyone looking for a reliable, veteran-focused lender.
