Audrey McFadden was exceptional as well. The lady that helped us with our home owners insurance was great! (I’m sorry, I think her name was Jeanne). We would like to emphatically express that the Veterans United team we worked with went above and beyond to help us close on our home very quickly. We first saw the home on March 13th and closed on March 31. The entire process was very efficient, no delays, no problems with miscommunication. We feel that to have this team of individuals who work so well together is rare. Please express to the entire team that worked on our loan our gratitude.
Sincerely,
Paul and Rosenell Whorley
I would highly recommend Veterans United. The entire experience was positive and I have never worked with a more professional team.
The team was very easy to work with and kept us informed on the whole process. Closing went on without a hitch. Very pleased.
My son and I got into our new home in time for Halloween!
Very patient with every problem we had doing the loan. I would use these people for everything that I could.
Can't thank Veterans Mortgage enough for all they've done to ensure the home buying process went smoothly from start to finish. Their team work was simply outstanding, ensuring that nothing fell through the cracks. Easiest experience thus far!
Thank ya again and all of you was really really super.
Veterans United is the way to go.Talk about teamwork making the dream work. Well my fellow Veterans, lend me your ears.Veterans United made our dream come true! I salute the entire team of professionals at Veterans united! Thank you for service!
I cannot say enough about our experience with Veterans United Home Loans!!! To be honest I fell into your service by total accident (I did a search for something VA related and Veterans United was the first link)... BEST ACCIDENT I'VE EVER MADE!!!
Working with the VA for our home buying Financials was a wonderful experience. Specifically, Jennifer Heishman and her team helped us each step of the way lessening the stress for an older couple to get through the process of buying a house.
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This experience was alot for a first time homebuyer but the team did a great job and keeping me informed, up to date, and ensuring I had anything I needed. If I ever need another home I hope I have the luxury of working with them again
Our new home. Thank Daren and your whole team
Horrible experience when it came to your underwriters. The items we would submit sometimes just were not good enough, had to show stronger proof we are who we said we are. Was never clear upfront about list of items they needed. always sent "to do" lists with maybe 4 to 5 items, then another with 4 to 5 items, then circle back around to the first one and say "we need it again, with more clarity". We never felt we were getting the house until closing day. If it werent for Luke and our realtor Patrick we would have thrown the towel in long ago. Your underwriters act like they have the power of a king.
Response from Veterans United
Hi Laura,
I appreciate you taking the time to share this. The home loan process can be a lot, and I’m really sorry that underwriting felt so frustrating and unclear. We know how important it is to feel confident along the way, and it sounds like we could have done a better job setting expectations from the start. I’m really glad Luke and Patrick helped you push through, but I’d love for you to connect with my team so we can learn more about your experience and continue improving. If you're open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
