Huge shoutout to Jake Ferguson and his team at Veterans United. They delivered the most competitive deal, closed on time with no extension, and were incredibly communicative throughout the entire process. Jake and his team worked hard every single day including weekends and made the process smooth and stress free especially moving cross country. Highly recommend working specifically with Jake Ferguson’s team!
Everyone is helpful and my realtor, Rosey, really goes above and beyond to take care of my VA Loan processes despite being overseas.
I was always under the impression that buying a house would be a very stressful and difficult process. But working with VU completely changed that perspective—it was an unbelievably smooth and straightforward experience. My loan officer, Dustin Johnson, and his team were incredibly helpful, knowledgeable, and proactive throughout every step. They always kept me informed, answered all my questions promptly, and made sure I understood everything that was happening.Their professionalism and genuine care turned what could have been a nerve-wracking process into something I actually enjoyed. The only downside to closing on my house is that I won’t get to work with Dustin and his team on a daily basis anymore. I truly can’t recommend them enough to anyone looking to buy a home—they made my dream of homeownership a reality, and I’m so grateful for their support.
It was very easy to get in touch with the VU team and ultimately made it possible for me to perform much needed repairs to my home.
We are thankful for VU.
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This was my 2nd experience working with VU and all I can say is wow. My loan team did such an amazing job from start to finish.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
I worked with Katie Smith on purchasing my first home. She was so helpful, knowledgeable and always working on helping me and my family get into our new home. I’d highly recommend using Veterans united to all my family and friends.
I loved working with this team. They were very informative, thorough, fast and convenient as most of the documents were signed via electronically.
Can definitely find better rates at a different lender. Felt taken advantage of and communication was also not the best!
Response from Veterans United
Hi Nathan,
I’m really sorry to hear you felt let down on both the rate and the communication. When you’re making big financial decisions, you should feel supported and informed, and I understand why this left you frustrated.
If you’d like to talk through what happened, I’m here to help. You can reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time and will follow up the next business day if you reach out after hours.
This was a great experience and a pleasure working with everyone.
