Very simple process. Was great working with Craig Brumfield again
Karson and Tayla out if Virginia Beach did a great job. They explained my rate options and even worked to help get my escrow back from my previous loan.
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
Ben and the VU team made the process easier than I could've imagined. Only regret is I waited so long!
The entire team at Veteran United was A+ from day one to post-closing. Couldn't be happier with the experience as the team was responsive, professional and delivered everything ahead of schedule.
The best part was at each stage it was a one stop shop for providing documentation and getting my questions answered which reduced the stress of home buying.
Everything was great until the day before closing. The clear to close was not given in time for whatever reason. So closing was pushed two days. We arrived at the closing office at 10am as we were signing the paperwork we noticed one of the forms had a misspelled name. The title company reached out to Veterans United and they stated all documents had to be resigned. Knowing this you would think we would be prioritized but no. After resigning they uploaded the documents to you guys and it took entirely too long. I reached out and was told the title company sent the paperwork to the wrong bank, which I do not believe. Then I had no choice but to leave for other obligations I had. I left without my keys or anything to the house. For whatever reason feet were being dragged on the paperwork. I received the paperwork and keys by the end of the day.
Great to work with! Super smooth and closed on time!
I was very impressed with the Team at Veterans United keeping use informed and up to date with entire process, and walking use through all the Documents to get everything done in a timely manner. I would Strongly Recommend a Veteran to use Veterans United for there Home Loan, the Teams there are Incredible.
First time homebuyer. Pleasant experience, and would choose again in the future.
Our agent Sheldon and his team were great and provided top-notch service during our home by process. I will highly recommend veterans United to any of my friends or family members
Drew Tee and the Veterans United Team were great to work with! We are a dual military family and they were very flexible, patient, and responsive with us. We had so many questions throughout the process, but they got us answers in a very timely manner to confidently buy a home.
Unfortunately, my experience was very disappointing. Throughout the loan process, we were given information that influenced major financial decisions, only to later be told that the information was incorrect and that we should have known it was incorrect because different information had been provided months earlier. That explanation was frustrating and did not address the fact that we relied on what we were told during the process.What has been most disappointing is the lack of accountability. Rather than acknowledging the impact of the misinformation, we were essentially told that nothing could be done and no effort was made to make the situation right.I chose Veterans United because I expected clear communication and guidance through an important life decision. Unfortunately, that was not my experience, and I cannot say I am satisfied with how our concerns were handled after closing.
The entire experience from start to finish was first class and professional. The team did outstanding work to make sure everything was in place and squared away. Communication was excellent and everything was explained promptly. The follow up was also excellent. The team made it feel as if they personally cared about getting this deal done. I would highly recommend Tim Spears at the Hinesville, Georgia Veterans United office to anyone trying to get a VA loan and specifically a Georgia Dream VA Advantage loan. A+ everyone, well done.
This is our second time using Veterans United to purchase a home, and the experience has been outstanding both times. The Veterans United portal and to-do checklist make the process incredibly organized and easy to navigate, helping ensure everything stays on track.
A special thank you to our loan officer, Sydney McFall. She helped us purchase both our first and second homes, and we couldn’t have asked for a better experience. Sydney is knowledgeable, professional, responsive, and genuinely wonderful to work with. She takes the time to answer questions and makes what can be a stressful process feel much more manageable.
We truly appreciate Sydney and the entire Veterans United team for their support and dedication. Thank you for helping make our home-buying experience such a positive one!
The team was Absolutely Fantastic and Awesome❣️They are an Extreme Blessing❣️
It took just a few hours after setting an account up that we were approved and set up with a local realtor.
Ryan Davis was are main go to and he did an amazing job keeping us in the loop and making sure we had everything we needed.
Erin was on top of everything she did❣️
Because of your team turned our dreams of owning a home a reality and I could never have done it without you.
