The process is smooth, seamless and easy to jnclude the electronic process and app. I highly recommend Veterans United if exceptional customer service is your priority.
Dave's a great guy and they have a wonderful team. They made our VA IRRRL loan seemless and hassle free. They were quick and efficient. They also did our original VA loan. They always took care of us.
My file was passed around to many people and nobody fixed the issues after I presented them. I didnt feel appreciated after I closed.
Response from Veterans United
Hi Patricia,
I really hate to hear how this all unfolded. Feeling like your file was bounced around without anyone taking true ownership—and then closing on your home without so much as a thank-you or sense of appreciation—just isn’t how this should go. That’s not the kind of service we aim to provide, and I’m genuinely sorry we let you down during such an important time.
If you're open to a conversation, please reach out at 1-800-212-5200 or email ClientAdvocate@vu.com. We're here Monday through Friday, 9 a.m. to 5 p.m. CST—but you can leave a message anytime, and I’ll make sure it gets followed up on.
We would highly recommend Veterans United to anyone looking to purchase or refinance a home! The ease of working with them made the process easy! Great company!
Communication need improving
Response from Veterans United
Hey Stanley,
Thanks for the honest feedback. Communication is one of those things that can make or break the homebuying experience, and it sounds like we didn’t hit the mark for you. I’m sorry for any confusion or frustration that caused along the way.
If you're open to chatting more, I’d really like to understand what happened so we can improve. You can reach our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, Monday through Friday.
Thanks for taking care of my family again
Amazing staff and Phenomenal customer service!
This is the TEAM you want helping you with your homeowner dreams! They will flip over every stone to help you. They keep you informed about everything. Call and ask for Rich! His team is waiting to make you a homeowner!
Ready to see for yourself?
Experience first-hand why 345,630 homeowners give us a perfect score!
This team took care of me before I even asked. how much better can it be??
We chose to use Veterans United to refinance our home because of the great customer service provided by the team throughout the entire process. So it was a no brainer when we decided to refinance for a lower interest rate. And we weee not disappointed, we did not have to leave the comfort of our home to do anything…We signed everything online and the notary came to the house for the closing…Perfection..
As a repeat customer, I can confidently say that working with Chris Primmer and his team at Veterans United Home Loans is nothing short of exceptional. There’s a reason I keep coming back—this team doesn’t just meet expectations, they redefine them. From the very first step to closing day, Chris and his team delivered with professionalism, precision, and a level of care that made the entire process seamless.The team anticipated my needs, answered every question promptly, and kept me informed every step of the way. It felt like they were always one step ahead, and that kind of proactive service is hard to come by. The communication was consistent, the turnaround was fast, and the attention to detail was spot-on.Chris Primmer stands out not just for his expertise, but for his genuine dedication to his clients. Whether navigating a challenge or celebrating a milestone, he handled everything with steady confidence and true commitment. That kind of service builds trust—and that’s exactly what Chris and his team deliver every time.To anyone considering Veterans United: ask for Chris Primmer. You won’t just be another file on a desk—you’ll be treated like a priority from start to finish. The entire team works with the kind of efficiency and heart that turns a stressful process into a smooth, even enjoyable experience.This wasn’t my first time working with Chris, and it won’t be my last. I wouldn’t even think of going to another lender. VU has earned my trust, and I’ll continue to recommend them without hesitation.
