Maintained contact most of the time. Very prompt in processing your initial loan qualification criteria. very professional at all times. Always cheerful when I contacted the company directly. Highly recommend!
This was the worst homebuying experience I have ever had. Jason Crone single handedly cost me an unexpected $10k in closing costs because he failed to heed my questions regarding appraisal. It took me going to the CEO just to close on time. Which, by the way, they waited 48 hrs before we closed and told us we needed an additional $10k because of ltv. Do business with anyone but this company. If the word FUBAR and SNAFU sound familiar, its what this company bases their principles upon. Even the director of client relations was of no help. Run far away from this dumpster fire
Response from Veterans United
Hi Jeremy,
I'm sorry to hear how frustrating and disappointing your homebuying experience was. I understand how upsetting it can be to encounter unexpected changes and added stress so close to closing, especially after working toward such an important milestone. It's clear this experience fell far short of your expectations.
I'd like the opportunity to learn more about your concerns and review your experience with you directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Fast easy process, great communication, friendly, and fast.
I love working with Jeremy and his team. I have gotten a loan and refinance with him and his team. Doing the refinance was such an easy process and stress free. You guys are amazing. Thank you for all you do!
Veterans United Home Loans made the entire process smooth, supportive, and stress‑free. Their team was knowledgeable, patient, and always quick to communicate. I felt valued every step of the way, and they truly went above and beyond. Highly recommend for anyone looking for a reliable and veteran‑focused home loan experience.
Kudos to Sarah M. And Mirza K. The awesome team that kept us informed every step of the way and made this whole process seamlessly successful!
Brandon Elkins is not a very good representative. He is cocky and condescending. If you listen to his voicemail he emphasizes “at HIS convenience” for returning calls, of which, he never did. Only reason I received a call back was because I reached out via messaging system for VU and texted Amanda who was our primary rep when we first applied for a mortgage loan. Mr. Elkins is also not a team player. We first came in contact with him when he called me after I inquired on a payout amount for the loan online. I informed him that we tried to re-finance a few months prior but was not content with the closing costs amount. He went on saying that I spoke to another department and that “they work differently and at times not beneficial to the client.” Bottom line, Brandon is not a good person to represent VU and it feels like he should fine another job so that he is not such a miserable person.
If it wasn’t for Amanda following up, I would have definitely gone with another company for our refinance.
The whole process was made so easy because of Brad T. And Amanda Jennings! They worked fast, communicated with us with ease, and just all around were amazing!
Our refi was challenging, but Clayton, Wendy and the rest of the team handled everything with grace and a sense of humor. I always received quick responses to my questions and concerns. The team's professionalism and honesty truly reflects their dedication to homeowners! Recommend them 110%.
Thank you Veterans United, for the easy process of obtaining a home loan, and also thank you to our Loan Agent, John Sullivan, and his team. I wasn't sure if the picture that my wife uploaded went through so we are posting another one. Thanks again Veterans United, I dont think we could have gotten much paperwork completed even during covid, without you. Marcus and Linda Wofford.
Kenny Scheer has been of great help! Great communication and exceptional service!
The team at VU are awesome!! Keep it up y'all!!
The company is great, just had a little issue with getting updates.
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The United Veterans team were great over aii. Explained everything well. I will recommend them anyway.
Great team to work with !!!
Justin goes above and beyond to help veterans. I would highly recommend him to other veterans.
