There was 2 great mistakes that put my family in a money hardship. The loan officer Ms Dennis Stroud not informing us, the real estate agent or me until 2 days before closing for the things that need to be fixed (the termite wood) so we can close on the house in time creating an extension in the hotel staying a extra week from August 19 2026 to August 28 2026 that was not in our budget creating a gap in our save money. Also Ms Dennis Spoke to me and gave me the incorrect closing cost estimate. Remember I understand Veterans United is a business but we loosing money it might not mean nothing for your company but for me and my family of 6 is a gap that Ms Dennis Stroud or anyone at Veteran United care about. May be if I was giving any compensation from veterans united like Ms Dennis mentioned privately to someone at least my last week of the hotel stay I will be able to tell all my military comrades that veterans united is a good lender after several people suggested me that veteran united give problems to a lot of people that veterans united don’t compensate clients for viral mistakes and I am another veteran with no compensation after mistakes that mean nothing to Veterans United with ex military veterans like me that live check by check after injury’s in combat. That showed that to Veterans United is just a business bait. Unfortunately I can’t tell anyone that they should get as a lender Veterans United. If at least me and family gets compensates for the week I have to stay in the hotel and when they make a mistake that cost clients money then I can say Veteran United take care of there clients and that the Veterans United name is not just a baited name. I still will wait for my week of compensation.
The Loan Team is easy to contact and responds to all questions and calls.
Mr Kapil was outstanding throughout the entire home buying process!
Icannot say enough amazing things about Veterans United—they truly changed my life.
From my very first conversation, their team took the time to thoroughly review my finances and clearly explain every step of the homebuying process. There was never a moment where I felt confused or unsupported. I also completed their education course and regularly watch their YouTube content, which helped me feel informed and empowered throughout this journey.
What really made the experience exceptional was the team I worked with. My loan officer, Carma Bittle, loan coordinator Shannon Brown, and concierge Shawna Woofter actually the entire team was absolutely phenomenal. They answered every single question—no matter how small, repetitive, or anxiety-driven. They were patient, responsive, and genuinely cared about making sure I felt confident every step of the way.
Buying a home can be overwhelming, but they made it feel manageable and even exciting. When I received the “clear to close,” I was overwhelmed with emotion—I wanted to scream, but since I was at work, I cried instead. That moment meant everything to me.
If you are a veteran considering homeownership, I highly recommend Veterans United. Their professionalism, education, and genuine care set them apart. This was more than just a transaction—it was a life-changing experience.
I had a great experience working with Evan and Matthew. They made the whole process quick and easy. Everything went smoothly, and they were always professional and clear in their communication. I liked that they took the time to explain each step and made sure I understood what was happening. Even though another lender made a lot of promises, I chose to stay with Evan, Matthew, and Veterans United because their service was outstanding. I highly recommend them if you want excellent service.
The Loan Team was fabulous!!! They were professional, friendly, efficient, and patient. Janeanne worked with me through multiple homes until we found one that was the right fit. She is incredibly knowledgeable, quick to respond, and is an amazing communicator. Janeanne's experience and expertise was on display particularly when I was trying to understand some state law provisions and we were consulting with the legal team. She always made me feel like a valued part of the Veterans United family. I felt comfortable that she was always on top of the entire loan process. Danielle was similarly amazing. Although I didn't interact with her as much as Janeanne, that just goes to show their efficiency and skill. Janeanne set me up for success and Danielle helped us get across the finish line. Danielle's communications were also very clear, professional, and friendly and she was always quick to respond. From start to finish, I felt that I was in good hands and had confidence that we would close on time. Thank you!!!!
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I would definitely recommend the overall team made sure the process and the transitioning into our new house was smooth.
Everything was great! I can’t say enough great things about Brad, and Matt! They were great to work with, always there whenever we needed them, communicated well, and really set the bar high and the standard for their line of work! I would completely recommend that team, and would love to work with the both of them again on our next home!
A very helpful team
From opening bid to closing in 23 days. That speaks for itself.
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The entire team was awesome! Great experience. Very smooth process. Was recommended you guys by another friend who used you guys. Did not disappoint.
Great people. Very knowledgeable. Led me through the process. I am very appreciative.
Cory was exceptional throughout the process.
Very professional. VU had an offer my other two lenders could not beat! This is our first home. My fiancé and I are happy to start our family! #ProudVeteranHomeowner
Veterans United helped me through everything and made this process quick and flawless! They helped me find a relator and even things like the security company! No job for them is too big or small as they treat you just lioe family!
Very great team! Made buying my first house very easy especially since I bought it while still stationed overseas. Taylor was a big help, super friendly and very knowledgeable on how VA loans work. 10/10 will definitely go through her again if I buy another house
