I have always recommended Nathan and his team to other veterans. They do such a phenomenal job and the process is very easy.
The beginning of the home buying process was great and everything was moving along smoothly. Everything was starting to get stressful towards the end because I kept getting bounced around between MyVU contacts. Not being able to sign into the app when I needed to because it was time sensitive didn’t help either. Towards the end it just felt like I was flying blind with little direction and felt like I was just getting pushed along getting document after document thrown at me to view and sign last minute. I was told multiple times that we were going to close on a certain date so I had to keep asking for days off which isn’t easy to do as a truck driver. In the end we lost a lot of money so we didn’t even get to enjoy closing on the house. We were more happy that the process was over than having actually bought a house. I wouldn’t go as far as to not recommend MyVU to friends and family because I’m sure both everybody goes through the same experience but I would definitely tell them to be cautious so they don’t go through what we went through.
Response from Veterans United
Hi Sergio,
I’m really sorry to hear how things ended—especially after such a promising start. Buying a home should feel exciting, not like a series of last-minute curveballs. Getting bounced between contacts, not being able to log into the app when timing mattered most, and getting hit with unexpected documents and delays? That’s a lot to take on—especially when you're trying to coordinate days off as a truck driver. You shouldn’t have been left flying blind in the final stretch.
It’s upsetting to hear that closing felt more like a relief than a celebration. That’s not the experience we want for anyone, and I appreciate you being honest about it. If you’re open to talking more, our Client Advocate team would like to hear from you so we can look into what went wrong and help make sure it doesn’t happen to someone else. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Thanks again for the feedback—and for giving us a chance to learn from it.
Thank you from the bottom of our hearts for all of your help to get the loan and for assisting us with all of the papers. It has been a pleasure to work with all of you! You will always be our go-to and we have already started to spread the word about your amazing team! Thank you all again for the great work!
Everything went super fast, the team was great! I pretty much bought a house using just my phone. Mind blown, thanks rob and the team!
Very helpful, in every stage of the process
The entire team was magnificent! They were knowledgeable, efficient, and personable! During every step of the process, they showed love and a willingness to assist my family and myself. I don’t think there is a better team than the Veterans United Home Loan company! Would I recommend them to another person? The answer is a resounding yes! Thank you so much!
Thanks to the Veterans United team!
The easiest and best home buying experience so far. Ask for nick bruno he is amazing
Great, friendly and responsive service from all of the Team members
Working with Veterans United was an exceptional experience from start to finish. Their team guided me through every step, answered all my questions promptly, and made the home-buying process seamless and stress-free. I couldn’t be happier with the service and support I received.
Ready to see for yourself?
Experience first-hand why 338,881 homeowners give us a perfect score!
Thank you for all the help ! Great people!
Amber Brown Was Totally Awesome!!! Lovely Person To Work With 🇺🇸🫡
Veterans United was a pleasure to work with. Even with some hiccups along the way everything went smooth as possible. We are now in the house we wanted and highly recommend VU and John Sullivan's team.
Everyone on the team was very professional. They are dedicated to the accomplishment of tasks.
Haley Denney and her Veterans United team were very instrumental during the Home buying process. I would not have been able to close on my home without her assistance.
