I never bought a home before and Justin and Jack explained everything and kept me updated. I would definitely work with them again!
Thank you for making our dream of homeownership a reality! Words can not express how grateful my wife and I feel. The entire team is awesome! We are forever grateful for the love and hard work you put into making our dream of having a home come true! We pray God’s blessings upon you all!!! Love you!
Angelica was so helpful and patient.
This was the Best Mortgage process I have experienced.
Tyler and his staff guided me through every step with courtesy, knowledge, and professionalism. There were no surprises and they were always one step ahead from start to finish.
My experience with this team was amazing! Every step of the way towards owning a home was laid out to me in a clear an concise manner, making this journey stress free. I can not say enough about how friendly and very professional EVERYONE in the Veterans United team is! Thank you all.
Great team to work with!
Meh, it's all about money. I was welcomed with some sort of "gift" last week--never got it. They are okay. Not any better or worse than any other mortgage broker you would use.
Response from Veterans United
I'm sorry your experience left you feeling underwhelmed Devin, and I can understand how frustrating it would be to expect a gift and never receive it.
I always want our service to leave a positive, lasting impression, and I'm sorry we didn't meet that expectation. I'd appreciate the opportunity to learn more about what happened, including the gift you mentioned.
If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Thank you so much for your determination to make my dream come true !
THIS WAS ONE MY GREASTEST EXSPERANCES OF LIF, OTHER THAN BEING IN THE MILTARY, I'M PROUD TO BE A POTENTIAL HOME OWNER/ VETERAN OF MY COUNTRY.
Very easy and fast experience.
Mr Reed team is second to none
Gwen was awesome
Adam and his team far exceeded our expectations. They were quick to answer any questions we had and made our first home buying purchase easier than we could have ever imagined. Our realtor was even blown away and hopes to get their team on her next VU loan.
Thanks man everything was great I really appreciate you you're a God sent thank you sir
I was approve quick and guided on all steps from what I need to be approved to all the fees and questions I had... And I had a lot . The team was on top of making sure things moved smoothly and i understood what the next steps were !!! I am a Proud veteran home owner because of Veterans United!!!
Great team. Got to closing in record time. Their interactive emails let me know in real time the documents I needed for fast application approval and pre-closure. Brandon has a top-notch team!
The team who worked with me are outstanding! The entire process was extremely beneficial, informative and not stressful. Our team handled all questions quickly and made it easy to understand. We greatly appreciate all and will highly recommend Veterans United to anyone seeking excellence in purchasing a home.
Veterans United made my home buying smooth transition from renting to buying. Every need was met and every question was answered.
Absolutely the worst experience. Everybody listed on the "MY-TEAM" portal feels like they are actively trying to avoid you. When trying to contact them, no matter the time of day, you'll never get through to someone; you'll have to leave a voicemail every time. communication sucks, and your account is handled by everyone in their office. You don't have a dedicated team, and they do not care about deadlines; you'll have to stay on top of them if you're concerned about deadlines. Furthermore, your account will be handled by so many people that you become just a number/ quota to the point they're confusing you with other people and lie about your first mortgage payment date. I will never use Veterans United again.
Response from Veterans United
Hi Jakob,
Thanks for sharing your experience. I'm truly sorry to hear how frustrating this process was for you. Feeling like you couldn't reach your team, having to repeatedly follow up, and receiving inconsistent information is not the experience I want anyone to have.
I understand how discouraging it would be to feel like you were being passed between different people instead of receiving clear, consistent support. Communication is an important part of the homebuying process, and I'm sorry we didn't provide the level of service you expected or deserved.
I'd appreciate the opportunity to learn more about what happened and review your experience with our team. If you're willing, please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday, 9 a.m. to 5 p.m. Central Time. If you contact us outside those hours, we'll typically respond the next business day.
Thank you for taking the time to share your feedback. It helps us identify where we need to do better, and I'd appreciate the chance to speak with you directly.
Sincerely,
Claire S., Client Relations Manager
