Great folks to work with.
I would recommend Veterans United one thousand percent and then some. They were so communicative throughout the entire process. Never once did I feel as though I did not understand what was happening or lost. Any questions that I did have, they answered and were extremely patient. The entire VU team was professional, friendly, and knowledgeable. It made me feel as though this was not my first time buying a home because it felt so natural. I was afraid the process would be long, hard, and maybe someone would pull the wool over my eyes. But the transparency of the VU team made all those fears go away. They truly are in this for the right reasons and it shows. They helped me and my family purchase our first home in less than a month and we are forever grateful and blessed!
Brent and his team was extremely patient and knowledgeable. overall a much less stressful experience than I was anticipating!
Alex Dickherber was always on top of everything. No surprises! It was a long process for me but Alex checked in with on a routine basis.
This was my first home buying experience due to PCSing during my career and not wanting to buy where perviously stationed. When I finally decided to buy after retiring from the military, all I kept hearing was "Use Veteran's United". I'll spare you every detail, but from day ONE they made sure if I had any questions/concerns that they were addressed immediately. The whole process was smooth and stress-free. I ABSOLUTELY recommend them!
Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Closed on time, great interest rate, easy app to use and track progress. Everyone was very friendly and kept the train on the track all the way to closing. I’d use them again for-sure.
The Veterans United team really made my home purchase easy. From the start they were on top of every detail. I can’t express my gratitude for the attention to details, and the professionalism demonstrated by this extraordinary group. I would recommend Veterans United to all veterans who are considering a home purchase.
We have been extremely impressed with everything to do with Veterans United. They were extremely friendly, courteous, and professional throughout the entire process.
I will definitely recommend VU! After Rocket failed us, the professionals at Veterans United took over and completed our mortgage at light speed! Thank you Veterans United!
The team at Veterans United make it easy to buy or refinance. Highly recommend if you're in the market.
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The team was great, I would highly recommend
As far as I know, Veterans United went above and beyond to facilitate a successful purchase of the property. I would definitely recommend them to all Veterans.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Everyone that has helped us through the process kept us up to date on everything we needed to get done and checked in with us to see how we were doing and if we needed anything! Very personable and kind throughout the entire process of buying our home! Highly recommend!
Very responsive team. Previous loans were very difficult to contact loan officer and underwriter. Not the case here.
Such a wonderful company with so much to offer in the process of buying a new home.
VU staff had me supported every step of the way. on the ball and friendly, cheerful, professional! really appreciate my team!
