The professional team that assisted me with my loan was awsome!!!
They were on the ball 24 7. They deserve a raise
First two loans were great but the service this time was questionable. Lost $1500 due to an underwriter that sat on the file way too long. Asking for more documents with only a week left until closing.Our loan officer was nowhere to be found and maybe answered the phone once for our agent.Greg and Brittany were great though.
Response from Veterans United
Hey Gabriel,
Thanks for sticking with us for a third loan—I hate that this one didn’t measure up to your past experiences. You’ve come to expect more from us, and rightfully so. Having things stall late in the game and then scrambling for documents with the clock ticking? That’s stressful, and I’m sorry you were left dealing with that.
It’s also not okay that your loan officer was hard to reach, especially when your agent was trying to stay in the loop. That kind of communication breakdown can make the whole process feel more chaotic than it should be. I am glad to hear that Greg and Brittany were bright spots in the middle of it all—I'll make sure they hear your kind words.
If you’re open to it, I’d really like to have our Client Advocate team look into what happened here. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Such a friendly process, they really go above & beyond for the Veteran!
Excellent service. Thank you to Chace and his team.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
Wonder team members, great at keeping in touch and helping me through the process. they got to know me and my wife, after finding out we have a pet bird as part of a house warming gift they included bird food treats for her, my wife and I we're very touched.
It went so quickly and everyone was very professional, calm, and helpful.
I have zero complaints about Veterans United. This was my first time buying a home, and I have only had other people's stories to go on. The recurring theme we had heard was that the process was difficult and frustrating. Veteran's United and their team made the process exceptionally simple and stress-free. I would recommend them to any veteran, especially first-time homebuyers!
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The process was so simple, easy, and wonderful! So glad that I found them!
The entire team that helped my wife and I buy a home were all amazing and extremely helpful and easy to work with.
This is my third time using Jason and in the future we will not work with him. He made the assumption that we knew more about the loan process than we did and did not take the time to give us our options. In addition at closing there was a conversation where Jason felt “attacked” and lost his temper. It was extremely unprofessional and as a returning customer to veterans united (who is away on stressful deployment spin up) it was an extreme letdown. My spouse represented both of us at closing and the unprofessionalism displayed by Jason that day grateful affected my training as a pilot and I had to cancel a flight to try to help rectify the situation. A happy experience was turned into a very bad one. We are happy the process is over but again will not be a returning customer.
Response from Veterans United
Hi Alyssa,
I’m really sorry to hear this. As a returning customer, you should’ve been met with clarity, respect, and care throughout the entire process—especially during such a high-stress time in your life. What you described doesn’t reflect the kind of experience we want to create, and it’s honestly disappointing to hear that things went the way they did.
It’s especially upsetting to know that a conversation at closing impacted your training and added more stress to your deployment prep. That should’ve been a proud and exciting moment for you both, and I hate that it wasn’t. I really appreciate you sharing this, and I’d like to learn more about what happened so we can address this internally.
If you're open to it, please reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We are typically in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but reach out anytime and I’ll follow up as soon as we can.
