Horace, Julie and Phillippe were a pleasure to work with!
Overall, my experience with VU was smooth and professional. They only ding I have is that sometimes there were late (or redundant) document requests during the underwriting process. Other than that complaint, I am pleased with my VU experience. This was my first home-buying experience, so I really appreciated their guidance throughout the entire process.
Toby and Rachel were extremely helpful and timely in getting us preapproved and eventually closed on our new house! They even sent a very considerate gift after closing as a thank you. We are extremely happy with our experience with Veterans United!
From pre-qualfing to signing Veterans United made everything go smoothly and insured we were well taken care for.
Amazing experience using Veterans United. They communicated extremely effectively and we never felt in the dark! Would highly recommend!
The Veterans United team provided exceptional service from day one! The entire process from initial application to closing was seamless and the Veterans United team was very responsive and helpful throughout.
Martin and Alice (CO Springs) were very responsive and helpful. They were wonderful to work with. This is not my first home purchase, but it was my smoothest and easiest.
Martin was outstanding. He answered all questions. Was informative and upfront thru the entire process. I could not have asked fie a more dedicated person for this adventure and important task in our life.
Veterans United walked me through the process as a first time buyer. Excellent customer service.
Very happy with the entire team. They did an outstanding job with selling our home and with purchasing our new home.
The entire team was amazing! Prompt and always willing to help and answer questions! Best experience I’ve had with a mortgage company, hands down!
Better than Wells Fargo, fast, easy, friendly!
I worked with VU to sell and buy my houses. The process was transparent. I had some challenges which were unique to my situation that the team guided me through. All done.
The professional team that assisted me with my loan was awsome!!!
They were on the ball 24 7. They deserve a raise
The process was so simple, easy, and wonderful! So glad that I found them!
First two loans were great but the service this time was questionable. Lost $1500 due to an underwriter that sat on the file way too long. Asking for more documents with only a week left until closing.Our loan officer was nowhere to be found and maybe answered the phone once for our agent.Greg and Brittany were great though.
Response from Veterans United
Hey Gabriel,
Thanks for sticking with us for a third loan—I hate that this one didn’t measure up to your past experiences. You’ve come to expect more from us, and rightfully so. Having things stall late in the game and then scrambling for documents with the clock ticking? That’s stressful, and I’m sorry you were left dealing with that.
It’s also not okay that your loan officer was hard to reach, especially when your agent was trying to stay in the loop. That kind of communication breakdown can make the whole process feel more chaotic than it should be. I am glad to hear that Greg and Brittany were bright spots in the middle of it all—I'll make sure they hear your kind words.
If you’re open to it, I’d really like to have our Client Advocate team look into what happened here. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday from 9 a.m. to 5 p.m. CST.
Such a friendly process, they really go above & beyond for the Veteran!
Excellent service. Thank you to Chace and his team.
Wonder team members, great at keeping in touch and helping me through the process. they got to know me and my wife, after finding out we have a pet bird as part of a house warming gift they included bird food treats for her, my wife and I we're very touched.
