They did a great job from start to finish letting me know what was next and when I should hear from them next it made buying a house a lot easier than people make it seem. I would recommend veterans united to anyone
Using Veterans United was an amazing experience! They communicated with me 100% of the process and ensured I was aware of everything needed to complete my refinance. Their website is completely understandable and lets you know what you need to do next. My Loan Officer communicated and stayed consistent with me, which is a huge plus! I give my Loan Officer and Veterans United a 20 out of 10 rating!
Refer to the above statement. I don’t believe you could find a better team of people to work with than the team at Veterans United. Thank you so much!
I guys are great the team was honest straight forward and explained everything so things were understandable. They explained the process step by step and it all went smoothly thanks again to you Jeremy and your team
Made it stress free, absolutely awesome. Wouldn’t want to work with anyone else.
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I’m so happy I found the team that I worked with for both purchasing and refinancing my home. Hunter and Chad worked very hard both times and helped me get into the place of my dreams :)
I enjoyed working and listening to the advice/recommendations from Jessica and Hunter.
They talked me through the pros and cons of refinancing my loan. Excellent guidance and support throughout my home purchase and refinance.
Second time working with Veterans United. Everyone I've dealt with been very squared away professional and courteous. Any snags that were encountered we're dealt with very fast.
Veterans United was an easy decision to go with, however they need to review their app and the functionality of the app. Several times throughout the process I would get email notification that there was an item in my to do list but when I opened up the the To-Do-List there was nothing for me to update or review. This caused numerous delays in the process. Also, it would benefit future customers if VU had all documents posted in the To-Do-List that was required from start to finish. Again I was having to upload documents every week. This also caused multiple delays, because Sam wouldn't be able to move forward with the underwriting because they were waiting on another document. Also I was way more involved in retrieving certain documents and facilitating communication between VU, the insurance company and the , title company than I ever been with any other refinance. From start to finish the process took almost two months. Most refis are done within two to three weeks. Other than the delays and hiccups with the app not updating as it should, I am happy we stayed with VU. There were times I heavily considered going with another company however due to Samantha Grahams hard work and keeping me updated I decided to stick with VU. Thank you again Sam.
