Veteran United met all of my needs, and I will be looking to use there services in the future!
Veterans United work with us every step of the way and made it simple to purchase our home.
Your webpage is not user friendly.Apparently documents are just sent automatically which in my case, often did little more than create confusion and great concern. According to Tyler, these were sent even without his review or knowledge. The result was that Tyler and I had to spend time with explanations, reviews, edits and then these documents were simply removed from the document base, because they were not current, the system was not aware that the VA loan did not go through and now was FHA, etc.I have a dispute over the house inspection costs which ended up being much higher than discussed at the start of the process.At the start of the process, I received multiple calls, messages and e-mails from various sources asking me how everything was going? But once the problems started, there was no other monitoring or offer of assistance from anyone - Just all just fell on Tyler.
Response from Veterans United
Henryk, Thank you for taking the time to give your honest feedback. This is very helpful information and we will be looking into this issue. We want to set a very high goal for having an easy online portal to work with. The easier for our veterans. the easier for everyone involved in the VA loan process as well as an FHA.Thank you again for your service and thank you for choosing Veterans United.
Second home I purchased through Veterans United and would definitely recommend them!
Not the best experience 1/5. Communication was nonexistent and consideration for time was poor.. the entire 3 month process was horrific up until closing and even that was disappointing. So I’m at the title company all the papers are signed .. title co calls VETEREN UNITED to get the “authorization for funding “ which is essentially the last step then you get your keys . Well here I am robbed of my joy again, VETEREN United decided not to respond or answer the phone . Then at 5:57pm they emailed back saying they wouldn’t be able to authorize the transaction because they close at 6 ... this was extremely disappointing. Not to mention prior to that I didn’t find out how much out of pocket cost I would be responsible for until two hours before closing . The excuse was “we’re still balancing the numbers”.
.One of the Loan coordinators did reach out the day after closing to apologize for everything from the beginning , so that was nice to at least have someone acknowledge and speak to what went wrong. I’m happy now because it’s over . And I usually try not to write negative reviews because I try to give ppl the benefit of the doubt but the ball was dropped severely and we never seemed to recover .
Response from Veterans United
Lolita, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Specialists we go to great lengths to ensure you'll have an easy time reaching out for assistance. Thank you for choosing Veterans United.
Awful do not recommend complete waste of time using them go with literally anyone but them
Response from Veterans United
Christopher, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. One of our client advocate team members is available to learn as much from your experience to assist future veterans. Thank you again for your service and for choosing Veteran United.
Everyone moved quickly on the closing of our new home.
I would definitely recommend Veterans United to any of my friends. Thanks again!
I just absolutely would not send anyone to any other Loan agency. They are very good at what they do.
I just bought a home with zero down and no closing cost, and Veterans United made it so easy. It was like a walk in the the park
